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Every SCAN employee is trained to understand the needs of people with Medicare, to help you make an informed decision about your Medicare needs.
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Welcome SCAN Members

We are here for one reason: to help you stay healthy and live independently for as long as possible, with the services and support you may need along the way. Thank you for trusting us with your Medicare coverage.


Login to access your account information

Want to reduce the amount of mail you receive from SCAN?

There are several plan materials we are required to send to you throughout the year, including those bulky books and pages-long statements. Did you know you can view them online instead of getting them in your mailbox? If you have an email address, we will send you an email whenever a new required material is available online. You’ll be able to view it, download it and even print a page or two (or more).  

It's easy to do! Just click on the “Register an Account” link above. You’ll create an account and then click “yes” where asked if you want to sign up for online materials. Why not give it a try? Remember, you can always download and print what you need, or change back to paper materials at any time.

We're here, contact us!

Call Member Services at 1-800-559-3500 (TTY User: 711) 8:00 a.m. – 8:00 p.m. PST – Monday – Friday, 9:00 a.m. – 4:00 p.m. – Saturday. Messages received on holidays and outside of our business hours will be returned within 1 business day.



SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616 ​

We also have free interpreters available if you need one. También tenemos intérpretes gratiuitos que están deisponibles si usted necesita uno.

Login or just look around

Here’s where you can find your benefit materials, recent copies of your member newsletter and other helpful tools. To quickly view your specific plan materials – along with other information – create an account following the quick steps above.  We invite you to find out more about your SCAN benefits so you can take full advantage of your coverage. If you have any questions, remember: SCAN Member Services is here to help.