SCAN offers a network of primary care doctors, specialists, hospitals, and other healthcare providers. You must receive all routine care from in-network plan providers except for emergent or urgent care situations or for out-of-area renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor SCAN will be responsible for the costs (Exception: VillageHealth (HMO-POS SNP) plans. For more information, please contact the plan. Or refer to the plan’s Evidence of Coverage (EOC) for more details).
Plans may not be available in all counties. To confirm plan availability, please check the online Plan Search Tool or call SCAN.
• For existing members, please contact SCAN Member Services at 1-800-559-3500 (TTY Users: 711), 8 a.m. to 8 p.m., seven days a week from October 1 to February 14. From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday.
• For prospective members, please contact SCAN Telesales at 1-800-915-7226 (TTY Users: 711) to verify. Messages received on holidays and outside of our business hours will be returned within one business day.
The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
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From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.