To SCAN members impacted by the fires in Napa and Sonoma: If you are having trouble getting needed medical care, medical supplies or prescription drugs, please let us know: 1-800-559-3500 (TTY 711) 8 a.m. to 8 p.m. 7 days a week. Stay safe.
Effective Date: 03/28/2014
NOTE: SCAN’s Notice of Privacy Practices under HIPAA governs how medical information about you may be used and disclosed by SCAN.
The Types of Information We Collect
SCAN collects personally identifiable and non-personally identifiable information through your online interactions with SCAN and the Websites.
The personally identifiable information that SCAN may collect about you may include, without limitation, your first and last name, address, telephone number, date of birth, password, gender, credit or debit card number, or other payment method, billing and shipping information, order history and preferences. If you create an online account with SCAN and designate an individual as an authorized user of your online account or if you have a legal guardian (each, a "Caregiver") we also may collect information provided to us regarding the Caregiver, such as the Caregiver's first and last name, and email address.
The non-personally identifiable information that SCAN collects about you is aggregated or otherwise does not link to personal contact information, and may include, without limitation, your Internet Protocol (“IP”) address, Collection Technology information (as described below), the pages you request, type of device you use, the operating system you use (e.g., Microsoft Windows, Mac OS or Google Chrome OS), the type and version of browser you use (e.g., Firefox, Chrome, Internet Explorer or Safari), your activities while visiting the Websites and the content you access or view when using same, the time of your visit, the pages you visit and the time spent, your general geographic location such as the city from which your device is connecting to the Internet, information regarding the Websites you visit prior to and after visiting the Website, and information regarding your age, gender and interests with respect to products and services.
How We Collect InformationSCAN and/or its Service Providers may collect personally identifiable information that you voluntarily provide to SCAN through your online interactions with SCAN and the Websites, such as:
- Signing up for an email newsletter through the Websites;
- Registering/signing up for classes, seminars, meetings or other events;
- Filling out an online form on the Websites to request information;
- Contacting SCAN customer service or support, or providing feedback to SCAN;
- Creating an online account; and
- Placing an order or transacting business with SCAN or its Service Providers.
- server log files, which automatically record certain non-personally identifiable information on server logs;
- cookies, web beacons, pixels, gifs, tags and other technologies that collect information in similar ways ("Collection Technology"), which may store a piece of data on your browser or device, or may identify, compile, aggregate and/or collect information through other means;
- other information that you voluntarily provide, if the portion of such information that personally identifies you or any other user is removed and/or if the information is aggregated ("De-Identified Data"); and
- Google Analytics, a web analytics service provided by Google, Inc., as described below.
When you visit the Websites, your browser or device may be exposed to Collection Technology which may be stored on your browser or device. You may delete and/or refuse the use of certain Collection Technology by selecting the appropriate settings on your browser. You may use the Websites even if you choose to refuse or delete such Collection Technology; however, please note that this may affect your ability to use the full functionality of the Websites.
SCAN may combine or verify information collected or acquired through the Websites with information you provide in your offline interactions with SCAN. If the combined or verified information permits us to contact you online or offline, we will treat the combined information as personal information.
How We Use Information We Collect
SCAN may use your personally identifiable information to provide you with access to your online account; improve your web experience;complete your registration to participate in classes, seminars, meetings and other events;administer surveys; send you newsletters or information or contact you via e-mail, postal mail or telephone about your request for information, our services, offers and news that may be of interest to you, and participation in classes, seminars, meetings and other events; respond to your communications; communicate with you about our services; contact your Caregiver; provide you with customer service and support; and attend to tasks relating to your transactions with SCAN.
SCAN may use your non-personally identifiable information in any way it wishes, including, without limitation, to administer and improve the Websites; analyze website trends and how the Websites are used; improve navigation of the Websites; analyze the performance of the Websites and diagnose problems; improve the products and services we offer; analyze and develop advertisements and advertising campaigns; and provide you with special offers and promotions and determine their effectiveness.
Disclosures to Third Parties
Protection of Personally Identifiable Information
SCAN stores information using industry standard, reasonable and technically feasible physical, technical and administrative safeguards against foreseeable risks, such as unauthorized access. Please be aware that the Websites and data storage are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond SCAN’s control. SCAN is not responsible for the acts and omissions of any third parties.
SCAN cannot guarantee the security of the information on and sent from the Websites. No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of SCAN to intercept or access transmissions or private communications unlawfully. While we strive to protect your personally identifiable information, neither SCAN nor any of our Service Providers can ensure or warrant the security of any information you transmit to us over the Internet. Any such transmission is done at your own risk.
Correcting or Removing Your Personally Identifiable Information
To review your personally identifiable information collected by SCAN, please send your request, to email@example.com, or to:
SCAN Health Plan
3800 Kilroy Airport Way, Suite 100
Long Beach, CA 90806
If you received an email from SCAN and want to unsubscribe, please let us know by following the applicable instructions that are included in the email you received. Please note that such requests may take up to ten (10) days to become effective. You may not decline to receive or unsubscribe from communications regarding your transactions, dealings with SCAN or the Websites, or technical information about the Websites.
The Websites are directed to persons 18 years of age or older, and is not directed to persons under 18 years old. The Websites and SCAN do not knowingly collect information from persons under age 18.
Personally identifiable information collected through the Websites and other aspects of SCAN’s business may be stored and processed in the United States or any other country in which Irvine or its affiliates, subsidiaries or Service Providers maintain facilities. By using the Websites, you expressly consent to any such transfer of information outside of your country.