• Privacy Policy

Effective Date: 03/28/2014


This Internet Privacy Policy describes how the SCAN Group on behalf of itself and its affiliated entities, which include SCAN Health Plan, treat information that it collects and acquires through the websites it owns and operates, including, without limitation,, and through its other online or mobile services ("the Websites"), other than those interactions involving your medical information. All references to “SCAN,” “we” or “our” in this Internet Privacy Policy includes SCAN Group, SCAN Health Plan and/or any other entities that may be affiliated with the foregoing, as appropriate based on context, unless otherwise stated.

Each time you access, use and/or browse the Websites, you signify your acceptance of the then-current Internet Privacy Policy. If you do not accept this Internet Privacy Policy, you are not authorized to access, use and/or browse the Websites and you must immediately discontinue use of the Websites.

This Internet Privacy Policy does not apply to the practices of companies that SCAN does not own or control, or to people whom SCAN does not employ or manage.

NOTE: SCAN’s Notice of Privacy Practices under HIPAA governs how medical information about you may be used and disclosed by SCAN.

The Types of Information We Collect

SCAN collects personally identifiable and non-personally identifiable information through your online interactions with SCAN and the Websites.

The personally identifiable information that SCAN may collect about you may include, without limitation, your first and last name, address, telephone number, date of birth, password, gender, credit or debit card number, or other payment method, billing and shipping information, order history and preferences. If you create an online account with SCAN and designate an individual as an authorized user of your online account or if you have a legal guardian (each, a "Caregiver") we also may collect information provided to us regarding the Caregiver, such as the Caregiver's first and last name, and email address. 

The non-personally identifiable information that SCAN collects about you is aggregated or otherwise does not link to personal contact information, and may include, without limitation, your Internet Protocol (“IP”) address, Collection Technology information (as described below), the pages you request, type of device you use, the operating system you use (e.g., Microsoft Windows, Mac OS or Google Chrome OS), the type and version of browser you use (e.g., Firefox, Chrome, Internet Explorer or Safari), your activities while visiting the Websites and the content you access or view when using same, the time of your visit, the pages you visit and the time spent, your general geographic location such as the city from which your device is connecting to the Internet, information regarding the Websites you visit prior to and after visiting the Website, and information regarding your age, gender and interests with respect to products and services.

 How We Collect Information

SCAN and/or its Service Providers may collect personally identifiable information that you voluntarily provide to SCAN through your online interactions with SCAN and the Websites, such as:
  • Signing up for an email newsletter through the Websites;
  • Registering/signing up for classes, seminars, meetings or other events;
  • Filling out an online form on the Websites to request information;
  • Contacting  SCAN customer service or support, or providing feedback to SCAN;
  • Creating an online account; and
  • Placing an order or transacting business with SCAN or its Service Providers.
SCAN and/or its Service Providers may collect non-personally identifiable information through your accessing, using and browsing of the Websites, and other online interactions with SCAN and the Websites, in a variety of ways, such as:
  • server log files, which automatically record certain non-personally identifiable information on server logs;
  • cookies, web beacons, pixels, gifs, tags and other technologies that collect information in similar ways ("Collection Technology"), which may store a piece of data on your browser or device, or may identify, compile, aggregate and/or collect information through other means;
  • other information that you voluntarily provide, if the portion of such information that personally identifies you or any other user is removed and/or if the information is aggregated ("De-Identified Data"); and
  • Google Analytics, a web analytics service provided by Google, Inc., as described below.

When you visit the Websites, your browser or device may be exposed to Collection Technology which may be stored on your browser or device.  You may delete and/or refuse the use of certain Collection Technology by selecting the appropriate settings on your browser.  You may use the Websites even if you choose to refuse or delete such Collection Technology; however, please note that this may affect your ability to use the full functionality of the Websites.

The Websites may use Google Analytics, which uses Collection Technology to collect and store anonymous information about you, which may include the non-personally identifiable information described above. You can read Google Analytics’ privacy policy at and Google Analytics Terms of Use at The Websites may use the “Demographics and Interest Reporting” feature of Google Analytics to analyze information regarding the interests and demographics of users of the Websites, which information may be obtained from inferences based upon the websites you visit, third party data, information you share on other websites, social media platforms and applications, or demographics derived from profiles or accounts that you create, to the extent permitted in their privacy policies. You can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser at

Except as otherwise specified in this Internet Privacy Policy, SCAN does not alter the practices detailed herein based upon your selection of the “Do Not Track” setting or other “opt out” setting or feature that may be offered by your browser; however, SCAN reserves the right to do so in the future. 

SCAN may combine or verify information collected or acquired through the Websites with information you provide in your offline interactions with SCAN. If the combined or verified information permits us to contact you online or offline, we will treat the combined information as personal information.

How We Use Information We Collect

SCAN may use your personally identifiable information to provide you with access to your online account; improve your web experience;complete your registration to participate in classes, seminars, meetings and other events;administer surveys; send you newsletters or information or contact you via e-mail, postal mail or telephone about your request for information, our services, offers and news that may be of interest to you, and participation in classes, seminars, meetings and other events; respond to your communications; communicate with you about our services; contact your Caregiver; provide you with customer service and support; and attend to tasks relating to your transactions with SCAN.

SCAN may use your non-personally identifiable information in any way it wishes, including, without limitation, to administer and improve the Websites; analyze website trends and how the Websites are used; improve navigation of the Websites; analyze the performance of the Websites and diagnose problems; improve the products and services we offer; analyze and develop advertisements and advertising campaigns; and provide you with special offers and promotions and determine their effectiveness.

Disclosures to Third Parties

SCAN does not share, sell or rent any of your personally identifiable information that we collect, except with your consent or as described in this Internet Privacy Policy. We do not share, sell or rent personally identifiable information to third parties for their direct marketing purposes. We may share personally identifiable information with our affiliates and third parties who work on behalf of or with us, those whom we engage to perform services on our behalf, under confidentiality or similar agreements including, without limitation, shippers, vendors, agents, consultants and affiliates (“Service Providers”). These Service Providers may use your personally identifiable information to help SCAN administer its business or the Websites, including, without limitation, to assist in administering and processing payments, printing and shipping ID cards to SCAN members, fulfilling orders, shipping and confirming orders, hosting the Websites, communicating with you about offers or other information relevant to SCAN, and/or to perform the other tasks that SCAN may use personally identifiable information for under this Internet Privacy Policy.

SCAN may share personally identifiable information about you in response to or to cooperate with law enforcement, government requests, subpoenas, court orders or legal process; to respond to your requests for customer service or other information; to enforce the Websites' Terms of Use; to establish or exercise our legal rights or defend against legal claims; or to protect the safety or property of SCAN or others. SCAN also may share information about you if SCAN believes it is necessary to share information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required or permitted by law. SCAN also reserves the right to transfer personally identifiable information to any SCAN affiliate or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our business or operations (including, without limitation, in connection with bankruptcy or any similar proceedings).

SCAN may share non-personally identifiable information with third parties and Service Providers that SCAN reasonably believes need such information or to perform the other tasks that SCAN may use non-personally identifiable information for under this Internet Privacy Policy, as well as under the circumstances described in the preceding paragraph. If De-Identified Data is shared, we will ask our contracting parties to agree to keep such data in its de-identified and/or aggregated form.

Protection of Personally Identifiable Information

SCAN stores information using industry standard, reasonable and technically feasible physical, technical and administrative safeguards against foreseeable risks, such as unauthorized access. Please be aware that the Websites and data storage are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond SCAN’s control. SCAN is not responsible for the acts and omissions of any third parties.

SCAN cannot guarantee the security of the information on and sent from the Websites. No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of SCAN to intercept or access transmissions or private communications unlawfully. While we strive to protect your personally identifiable information, neither SCAN nor any of our Service Providers can ensure or warrant the security of any information you transmit to us over the Internet. Any such transmission is done at your own risk.

Correcting or Removing Your Personally Identifiable Information

To review your personally identifiable information collected by SCAN, please send your request, to, or to:

SCAN Health Plan
Attn: Webmaster
3800 Kilroy Airport Way, Suite 100
Long Beach, CA 90806

If you received an email from SCAN and want to unsubscribe, please let us know by following the applicable instructions that are included in the email you received. Please note that such requests may take up to ten (10) days to become effective. You may not decline to receive or unsubscribe from communications regarding your transactions, dealings with SCAN or the Websites, or technical information about the Websites.


The Websites are directed to persons 18 years of age or older, and is not directed to persons under 18 years old. The Websites and SCAN do not knowingly collect information from persons under age 18.


On the Websites, you may have the opportunity to follow a link to other websites that may be of interest to you. SCAN endeavors to link only to reputable organizations. Because these other websites may not be hosted or controlled by SCAN, we are not responsible for the privacy practices of those websites or the content provided thereon. Collection Technology also may be used by some of those other websites. Therefore, the privacy policies for these websites differ from those applicable to the Websites. We encourage you to review the privacy policies of each of those other websites. This Internet Privacy Policy only applies to information collected and maintained by or on behalf of SCAN. 

Changes to This Internet Privacy Policy

The Internet Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on the upper left corner of the Internet Privacy Policy (“Effective Date”) for you to know when there has been a change. You should check the Internet Privacy Policy on a regular basis for the most current privacy practices. Each time you access, use or browse the Websites, you signify your acceptance of the then-current changes to the Internet Privacy Policy applying to your personally identifiable information collected by us on and from the effective date of such changes. Any changes in the Internet Privacy Policy will take effect upon posting, but material changes will not apply to information collected from you before the Effective Date, unless we provide notice or have other communications with you.

Governing Law

This Internet Privacy Policy shall be governed by, and will be construed under, the laws of the State of California, U.S.A., without regard to choice of law principles. Those who choose to access the Websites from locations outside of the United States do so on their own initiative, and are responsible for compliance with local laws if and to the extent local laws are applicable, including without limitation, all applicable laws, rules and regulations regarding the transmission of data exported from the United States or the country in which you reside. SCAN may limit the Websites' availability, in whole or in part, to any person, geographic area or jurisdiction, at any time in its sole discretion.

Personally identifiable information collected through the Websites and other aspects of SCAN’s business may be stored and processed in the United States or any other country in which Irvine or its affiliates, subsidiaries or Service Providers maintain facilities. By using the Websites, you expressly consent to any such transfer of information outside of your country.

Contact Us

If you have any questions about this Internet Privacy Policy or the Websites, please contact us at Please note that email communications may not be secure. Accordingly, you should consider this if you include personal or other sensitive information in your email correspondence to the Websites or SCAN.