What you need to know
Please know that doctor’s offices and other medical care sites are committed to your safety, so if you are due for routine medical care, don’t put it off without talking to your doctor first.
Go to Community Connections to find help with food, supplies, transportation and more
Many pharmacies are offering special services during this time.
Get Mental Health Support
The SilverCloud program is available now, with an online SCAN member account
The coronavirus (COVID-19) situation is changing quickly. We know there is a lot of information available, but there is also misinformation. We encourage you to turn to credible sources for your facts – we give several links at the bottom of this page.
CHECK YOUR SYMPTOMS: The CDC’s “What to do if you are sick” page has a self-checker to use if you are sick and worry you may have coronavirus. Click here to go. Remember to call your primary care doctor if you have any concerns about your health.
Here we provide answers to some of the questions our members have had.
Q. I’m due to see my doctor, but should I put it off for now?
If you need medical advice, call your doctor’s office. This applies whether you think you have symptoms of the coronavirus or not.
If you had a routine appointment scheduled or are due for preventive care or a follow-up visit, definitely call your doctor. Many doctors are doing these types of visits “virtually,” using a smartphone, tablet or computer, or even by telephone. And, if you need to be seen in person, you can rest assured that the office will follow all safety protocols. If you have any questions, please check in with your doctor.
While some care can be safely delayed, other preventive services should not. This is especially important if you have a chronic condition, like diabetes or heart disease. And many of the tests and screenings that SCAN covers are designed to find problems early, while they are most treatable.
If it’s not routine, still call ahead. Some medical groups offer 24-hour nurse advice lines for after-hours calls. And many SCAN members have a $0 telehealth benefit. This “doctor appointment by phone” is a good alternative to an urgent care center.
Q. Can I use my telehealth benefit?
We suggest first calling your own doctor. Many doctors are now doing appointments by phone. They have your medical history at their fingertips and can best direct your care, including ordering prescription refills.
Your SCAN $0 telehealth benefit is best for urgent or after-hours care needs. Please know that because so many people are avoiding public places, the telehealth companies are experiencing a high call volume, so you may have to wait on hold. But, it’s better than sitting in a public waiting room with others who are sick!
Q: Is a provider allowed to check me for illness, such as a fever, before allowing me to be treated?
Yes. Please expect that providers and their staff will implement patient screening exams to help protect medical staff. The CDC recommends this practice for healthcare settings and healthcare providers. This means that if you have a non-urgent appointment and you are found to have a fever when initially screened at that office visit, the provider will likely not treat you. Instead, you may be told to get immediate care from your primary care doctor or an urgent care provider.
Q. What if I need food or other supplies?
If you are able to get to the store, many local groceries are offering senior-only shopping hours, Northgate, Grocery Outlet and Trader Joes are just a few. Call your local store and find out. If you cannot get to the store – if you are sick or have underlying health conditions, do you have family or friends who can help out? They can drop off supplies outside your door. A lot of restaurants are offering basic groceries and even toilet paper for pick-up or delivery. Call a few near you and ask (or visit their website).
If you’re online, this is a great time to try a service like Amazon or Instacart (will pick up and deliver from your local grocery store). If you’re not online, call and ask a neighbor – or drop a note in their mailbox. We are seeing many communities draw together to support one another.
The CA Department of Aging has many programs: reach them by dialing 211. Our Member Services team is keeping track of community resources that can help, too, so give us a call if you need more options.
Q: What if I need a refill on my medications?
This is a good time to think about changing any prescription medications you take on an ongoing basis from a 30-day supply to a 90-day supply. SCAN is also allowing you to refill prescriptions early, to ensure you have enough on hand.
If you haven’t used the SCAN home delivery pharmacy yet, now might be a good time. This is for medications you take on an ongoing basis and you can get 90-day supplies delivered for free to your home, often at lower cost. Learn how to get started here.
Ask your local pharmacy what options they have at this time. For example:
- Are their drive-thru windows open?
- Do they offer curbside pick-up? That way you can stay in your car and they will place your order in your trunk.
- Free local delivery?
- Additional items? Many will also let you add some essential items to your medication order.
Click here to see what some pharmacy chains are doing.
Q. Can I get an appointment for my dental cleanings or my annual vision exam?
While dentists, eye doctors and hearing providers have been available for emergency services, some offices are beginning to open up for routine care. Call the office and find out what their plans are. If you are having any type of problem, be sure to let them know.
Q. If I can’t go to the dentist, can I stop paying my dental premium?
No. If you’ve signed up for one of our optional dental buy-ups, your monthly premium will continue. That’s because only routine care visits are being paused right now. Your dentist is still on call and available to answer questions about any pain, problem or concerns you might be having related to your mouth, teeth or gums. If you do need urgent or emergency dental care, your dentist will see you and provide that necessary care. Once the shelter at home order is lifted, you’ll be able to catch up on any routine care you may have delayed.
Q: Seniors are at greater risk for coronavirus – does that mean I should be tested?
Not if you aren’t sick. If you have heart or lung disease, diabetes, chronic kidney or liver disease, or another underlying health condition, that can put you at higher risk, too. Continue to keep up with your medications and other treatments and contact your doctor if you do get sick.
Q: How do I know if I should be tested for coronavirus?
The CDC has a symptom checker on their website here. Answer a few questions and they’ll provide guidance. Generally, the CDC recommends that you call your doctor if you feel sick with fever, cough, or have trouble breathing, and have been in close contact with a person known to have COVID-19, or if you live in or have recently traveled from an area with ongoing spread of COVID-19.
Your doctor will work with your state’s public health department and CDC to determine if you need to be tested for COVID-19.
Q: There are COVID-19 testing sites near me. Can I go to one of those?
Call your primary care doctor’s office and find out if you need a test and, if so, where you should go. It’s always a good idea to have your doctor oversee your care, including any tests, so that he or she is aware of what you’ve had done and what the results are. It may be that your medical group is able to do testing at the office or at a local urgent care center.
Q: Am I covered for the cost of a coronavirus test? What if I need care?
Yes, this is covered for $0 when your doctor or a healthcare provider orders it. SCAN is also waiving primary care and urgent care copays for COVID-19-related visits, including those done virtually or by phone, between April 1 and May 31. (Many SCAN plans already have a $0 copay for these services, but we are extending this to all our members for this period of time). Of course, related care you need would be covered under your benefits (unless otherwise determined by state law or regulation).
Q: What do I do all day if I have to stay at home?
Call a friend – most seniors are in the same boat, and it’s important to speak to someone every day. Have friends/family/neighbors bring you books, movies or the newspaper. Download some games on your computer or smartphone, whether it’s solitaire, chess, sudoku, words with friends or a silly game like “Candy Crush,” it can keep your mind engaged.
What you shouldn’t do is watch the news channel all day long. Be sure to get your facts from reliable sources, like the CDC – not from social media. It’s equally important to take a break and focus on something you enjoy, like music, movies, cooking, baking, etc.
Probably most important is to get some activity every day and spend time in the fresh air. SilverSneakers has a wide selection of online workout videos. If you don’t use a computer, then walk, dance, garden.
Q. I’m having a hard time right now, I’m both anxious and depressed.
Both are perfectly understandable. This is an unprecedented situation, where so much seems out of our control. We encourage you to talk about what you’re feeling. Sharing your concerns with a friend, neighbor or family member can help. And know that if you’re feeling this way, chances are others are, too, and would welcome the chance to connect.
A NEW OPTION FOR SCAN MEMBERS: The SilverCloud* online mental health program can teach you how to manage some of the issues you may be having, such as anxiety and stress, or problems sleeping. Available to SCAN members at no cost until June 30, 2020, The self-led program is private and you can follow along from your desktop, cell phone or tablet at your convenience.
If you need more help, you may need to talk with your doctor. Call and find out what to do about how you are feeling. There are online support groups and phone lines, too. Here are a few: nami.org and the Institute on Aging’s Friendship Line: 1-800-971-0016.
*The SilverCloud platform is a third-party platform offered through Express Scripts. This platform will be available from March 30, 2020, through June 30, 2020, expiring on July 1, 2020. SCAN Health Plan® and its affiliates shall have no liability with respect to the SilverCloud platform.
Q: Do I need to do anything to get my stimulus check?
Q: I received an email/text/saw a post on Facebook about ordering a coronavirus test product that will protect me from getting (or test me for) coronavirus. Will this work?
Beware of any offers to sell you something related to the coronavirus. Scammers will look to take advantage of people with worries about the virus or looking for information.
The FTC reports that scammers are setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to take people’s money and get their personal information. If you have any questions about your health, call your doctor’s office. For credible information, look to the CDC website.
Q: What is coronavirus (COVID-19)?
It is a virus-based illness, with symptoms similar to a cold or flu. The main way it spreads is from person to person when someone with COVID-19 coughs or sneezes.
Q: Aside from washing my hands, how can I protect myself?
Like any virus-based illness, the best way to prevent it is not to be exposed to it. Governor Newsom has called for all Californians to stay at home. That sounds harsh, but staying in your own home is the best way to avoid exposure right now. The CDC always recommends common-sense preventive actions – so in addition to handwashing:
- If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Wear a face-covering any time you are out in public.
- Avoid close contact with people who are sick—and stay home when you’re sick.
- Cover your cough or sneeze with a tissue, not your hands.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Keep all medical-related equipment (such as CPAP machines) clean, according to the manufacturer’s instructions.
Q: Should I use a facemask when I’m out in public?
The recommendation on this has changed as more becomes known about this virus. Now it’s recommended that you wear a face covering if you are going to be in public. A scarf, bandanna or home-made non-medical mask will work as long as your mouth and nose are covered. It’s really important to wash your hands before and after putting the mask on. And all the other safety precautions still apply. Read more from the California Department of Public Health, here.
Q: Do I need to stock up on my medications, food and water?
Everyone should have emergency supplies on hand in the event of an earthquake, power outage or other natural disaster. For prescription medications, try to have a 30-day supply.
Stay in the know.
For details and up-to-date information about coronavirus, please refer to these credible websites:
- The Centers for Disease Control
- California Department of Public Health
- Your local county public health department: find yours here.
For information on your SCAN coverage during this time, click here.