To SCAN members impacted by the fires in Napa and Sonoma: If you are having trouble getting needed medical care, medical supplies or prescription drugs, please let us know: 1-800-559-3500 (TTY 711) 8 a.m. to 8 p.m. 7 days a week. Stay safe.
SCAN Health Plan has contracts with 68,000 pharmacies. Eligible beneficiaries must use network pharmacies to access their prescription drug benefit, except under non-routine circumstances. Quantity limitations, copayments and restrictions may apply.
Refer to your Evidence of Coverage (EOC) document for details. Limitations, copayments, and restrictions may apply. The pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Benefits and/or copayments/coinsurance may change on January 1 of each year.
To search for participating pharmacies in your area, click here.
Filling prescriptions outside the network
We have network pharmacies outside of the service area where you can get your drugs covered as a member of our plan. Generally, we only cover drugs filled at an out-of-network pharmacy in limited circumstances when a network pharmacy is not available. You may have to pay more than your normal cost-sharing amount if you get your drugs at an out-of-network pharmacy. In addition, you will likely have to pay the pharmacy's full charge for the drug and submit documentation to receive the reimbursement. Before you fill a prescription at an out- of-network pharmacy, please call Member Services Department.
From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.
Filling Prescriptions Outside Our Network
Before you buy prescription drugs at a pharmacy that isn’t part of the SCAN network of pharmacies, please call Member Services.
Generally, prescriptions filled at an out-of-network pharmacy will only be covered if an in-network pharmacy isn’t available to you. If you use an out-of-network pharmacy for your medication, you may have to pay more than normal, and you’ll most likely have to pay the full amount when you pick up the prescription. You would then submit a prescription drug claim form to us to receive any reimbursement.
- 2017 Compounds
- 2018 Compounds
- Automatic Refill Grid
- Best Available Evidence (BAE)
- Clinical Tools
- Extra Help for Prescription Drug Costs
- High Risk Medication Alternative Table
- Order Prescriptions Online for Home Delivery
- Part D Coverage Determinations and Appeals
- Part D Vaccines
- Prior Authorization and Step Therapy Forms
- Programs to Help Member Manage Medication Safely
- Refill Reminder Grid
- Request a Provider and Pharmacy Print Directory for Current Members
- Request a Provider and Pharmacy Print Directory for Prospective Members