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Hospital Services

The presence of a hospital in this directory does not guarantee that you will be referred to that particular hospital. Your care is directed by your physician. Your physician  may not admit to all network hospitals. If there are specific hospitals you would like to access, please call SCAN Member Services to determine your provider's hospital network.

If you have identified an error with our provider directory, please call the SCAN Health Plan’s Provider Directory Update Hotline at 1-877-766-7226 or 711 (TTY for the hearing/speech impaired)

SCAN offers a network of primary care doctors, specialists, hospitals, and other healthcare providers. You must receive all routine care from in-network plan providers except for emergent or urgent care situations or for out-of-area renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor SCAN will be responsible for the costs (Exception: VillageHealth (HMO-POS SNP) plans. For more information, please contact the plan. Or refer to the plan’s Evidence of Coverage (EOC) for more details). The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

Plans may not be available in all counties. To confirm plan availability, please check the online Plan Search Tool or call SCAN.

  • For existing members, please contact SCAN Member Services to verify at (800) 559-3500 (TTY Users: 711), 8 a.m. to 8 p.m., seven days a week from October 1 to February 14. From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday.
  • For prospective members, please contact SCAN Telesales at (800) 915-7226 (TTY Users: 711) to verify.

Messages received on holidays and outside of our business hours will be returned within one business day.

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Call Member Services at 1-800-559-3500 for additional information. (TTY Users: 711). Hours are 8 a.m. to 8 p.m., seven days a week from October 1 to February 14.

From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.