To SCAN members impacted by the fires in Napa and Sonoma: If you are having trouble getting needed medical care, medical supplies or prescription drugs, please let us know: 1-800-559-3500 (TTY 711) 8 a.m. to 8 p.m. 7 days a week. Stay safe.
Here’s where you’ll find our most up-to-date information on health plan benefits, printable provider directories, claims and enrollment forms, and more.
Please note: You may need to install Adobe Acrobat Reader to view these documents on your desktop computer. You can get it here.
From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.
- Annual Notice of Change
- Evidence of Coverage Documents
- Formulary Documents
- Benefit Highlights
- Summary of Benefits
- Claims and Reimbursement Request Forms
- Enrollment Forms
- Grievance & Appeals
- Low Income Subsidy Premium Summary Charts
- Pharmacy Directory Introductions
- Provider and Pharmacy Directory
- Rights and Responsibilities Upon Disenrollment
- STAR Ratings