Welcome to SCAN

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Get Your Membership Off to a Quick Start!

Welcome to SCAN Health Plan! We know you probably have a few questions about what to do next. This helpful video explains what you need to do to get started with your new plan.

Quick Start Guide — See Video Transcript

Video Transcript
Narrator:	Welcome to SCAN Health Plan. Getting started with your new plan is easy. Start by carefully reviewing the information on your SCAN ID card. Once your membership takes effect, you’ll show this card anywhere you receive care or service. Next, connect with your primary care doctor. They’ll oversee all of your care. Ask their support staff, your primary care team, about the best ways to contact them, where to go for urgent care and if they have a patient portal. Look up your prescription medications on our Formulary. Find out what tiers they’re on and if there are lower tier alternatives. Look for any special instruction notes; they’re good to know before you need a refill. For more details about your benefits, review your plan materials. They’re online and ready when you need them. Find them faster by registering for a member account. Don’t forget: You can call SCAN Member Services directly with any questions. Before your new membership takes effect, remember to: Place your SCAN ID in your wallet. Explore our website. Register for a member account. Look up your medications. And decide how soon to see your primary care doctor. Our Member Services team is here to help however and whenever you need. Welcome to SCAN Health Plan.

We’ve outlined the things for you to know, do or be on the lookout for in the time before or soon after your membership begins.

By now, you should have received your SCAN member ID card. Once your membership takes effect, show your SCAN ID card at the doctor’s office, pharmacy and anywhere you receive care or service.

Sample Member Card

Have a question about the information or haven’t gotten your ID card yet? Let SCAN Member Services know.

Next, Follow These Steps

Create Your Online Account

Computer When you set up your online SCAN member account, you can:

Quickly find your plan information.
Set up auto-pay. If your plan has a monthly premium or you’ve enrolled in the optional dental benefit, the payments will be automatically taken directly from your checking/saving account, credit/debit card or your Social Security check.
Tell us if you prefer to receive information via print or email in the communication preferences section.
Receive benefit updates and health reminders.

Create An Account

Connect to Care

Primary Care Team Icon Did you choose a new doctor? It’s a good idea to schedule a get-to-know-you appointment so that you can meet your doctor and his or her staff and to let your doctor know about any health concerns you have.

If you’re keeping your current doctor, be sure to see your doctor every year for an annual exam. The earlier in the year, the better!

Want to know more about referrals and urgent care? These helpful videos explain it all!

Think You Need to See a Specialist?

Urgent Care or Emergency Room?

Connect to Your Prescriptions

Pill Bottle Icon If there are medications you take regularly, you can look them up in the SCAN Formulary. This is a list of drugs covered by your plan. If there are any special instructions for your medications, you’ll find these in the Formulary as well. For example, “PA” stands for “prior authorization,” which means your doctor will need to get the medication approved first—good to know before you need a refill!

It’s also good to know where to get your prescriptions filled and where to find the lowest prices on your medications. Find this and more information on your pharmacy benefits here.

Check Your Benefits

Briefcase Icon It’s important that you check and understand your benefits so that you’ll know exactly what your plan covers—before you need it.

Read about your benefits, like hearing and vision, in these plan materials:

Summary of Benefits – an overview of your coverage
Evidence of Coverage – detailed description of your benefits and other important plan information
Formulary – an up-to-date list of covered drugs, searchable by drug name
Provider and pharmacy directory – a searchable list of doctors and pharmacies in the SCAN network
Check to see what your specific SCAN plan covers – Many SCAN plans include even more additional benefits than those listed here. Check your Explanation of Benefits to see what your plan covers.
Hearing aids
Vision care
Gym membership
Transportation
Dental

Remember: Your specific plan materials are available at your fingertips when you register a member account. If you prefer a printed copy of any of the above, contact SCAN Member Services.

Call with Questions

Briefcase Icon

If you have questions about your health, call your doctor.

For questions about your SCAN plan or benefits, SCAN Member Services is here to help:

1-800-559-3500
Hours:
April 1 – Sept. 30, 8 a.m. – to 8 p.m., Monday – Friday
Oct. 1 – March 31, 8 a.m. – 8 p.m., seven days a week

Messages received on holidays and outside of normal business hours will be returned within one business day.

Or email us!

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Get Your Membership Off to a Quick Start!

Video Transcript

We’ve outlined the things for you to know, do or be on the lookout for in the time before or soon after your membership begins.

Next, Follow These Steps

Think You Need to See a Specialist?

Urgent Care or Emergency Room?