Connect to Care

Did you choose a new doctor? It’s a good idea to schedule a get-to-know-you appointment so that you can meet your doctor and his or her staff and to let your doctor know about any health concerns you have.

If you’re keeping your current doctor, be sure to see your doctor every year for an annual exam. The earlier in the year, the better!

Connect to Your Prescriptions

If there are medications you take regularly, you can look them up in the SCAN Formulary. This is a list of drugs covered by your plan. If there are any special instructions for your medications, you’ll find these in the Formulary as well. For example, “PA” stands for “prior authorization,” which means your doctor will need to get the medication approved first—good to know before you need a refill!

It’s also good to know where to get your prescriptions filled and where to find the lowest prices on your medications. Find this and more information on your pharmacy benefits here.

Check Your Benefits

It’s important that you check and understand your benefits so that you’ll know exactly what your plan covers—before you need it.

Read about your benefits, like hearing and vision, in these plan materials:

• Summary of Benefits – an overview of your coverage
• Evidence of Coverage – detailed description of your benefits and other important plan information
• Formulary – an up-to-date list of covered drugs, searchable by drug name
• Provider and pharmacy directory – a searchable list of doctors and pharmacies in the SCAN network

Remember: Your specific plan materials are available at your fingertips when you register a member account. If you prefer a printed copy of any of the above, contact SCAN Member Services.

Call with Questions

If you have questions about your health, call your doctor.

For questions about your SCAN plan or benefits, SCAN Member Services is here to help:

California: 1-800-559-3500 
Nevada: 1-855-827-7226
Arizona:  1-855-650-7226

Hours:
April 1 – Sept. 30, 8 a.m. – to 8 p.m., Monday – Friday
Oct. 1 – March 31, 8 a.m. – 8 p.m., seven days a week

Messages received on holidays and outside of normal business hours will be returned within one business day.

Or email us!