We're happy you're WITH SCAN

Providing you with Medicare coverage is only one part of what we do. As a SCAN member, you get the quality service and support you need to stay healthy and independent. You can take comfort in knowing we're always here when you need us. Thank you for being WITH SCAN.

Three women hugging


Flu shots now available at the pharmacy!

Take your shot at the flu!

Click here to learn more.

Where to go when you need care now

When you need care that can't wait, do you go to the emergency room or an urgent care center? This helpful video will help you know where to go and for what.

You could save money with a 90-day supply of your prescriptions

Watch the helpful video below or click on the infographic button to learn more

Miss a recent SCAN Straight TeleTalk? Click here to watch.

This 25-minute video provides valuable information on topics including depression, anxiety and more.

SCAN Club - Diabetes Edition 2017

Have you joined SCANListens?

Man on computer

As a valued SCAN member, you are invited to join SCANListens, an online community of SCAN members working together to improve our services and customer experience.

You’ll receive up to, but no more than, two emails per month inviting you to take part in a brief poll or survey. Participate as often as you like, but you’re not obligated to respond to every poll or survey request. In return, we will regularly share with you how SCAN is using your feedback.

To get started:

  1. Visit SCANListens and create your SCANListens member profile by entering your email address, a username and a password.
  2. Answer a few profile questions so we’ll know the types of surveys and polls to send you.
  3. You’ll then receive a confirmation email with final instructions. Participating in SCANListens is completely optional; your benefits will not be affected whether you participate or not. You are completely free to say “No” to SCANListens, but we hope you’ll say “Yes!”

The 2017 Health Check Record is here!

Learn more about what’s inside your Health Check Record.

Health Check 2017 Hero

You could save money with a 90-day supply of your prescriptions

Watch the helpful video below or click on the infographic button to learn more

Where to go when you need care now

When you need care that can't wait, do you go to the emergency room or an urgent care center? This helpful video will help you know where to go and for what.

Mental health is just as important as your physical health.

This 25-minute video provides valuable information on topics including depression, anxiety and more.

Have you joined SCANListens?

As a valued SCAN member, you are invited to join SCANListens, an online community of SCAN members working together to improve our services and customer experience. 

You’ll receive up to, but no more than, two emails per month inviting you to take part in a brief poll or survey. Participate as often as you like, but you’re not obligated to respond to every poll or survey request. In return, we will regularly share with you how SCAN is using your feedback.

To get started:

1. Visit SCANListens and create your SCANListens member profile by entering your email address, a username and a password.

2. Answer a few profile questions so we’ll know the types of surveys and polls to send you. 

3. You’ll then receive a confirmation email with final instructions. 

Participating in SCANListens is completely optional; your benefits will not be affected whether you participate or not. You are completely free to say “No” to SCANListens, but we hope you’ll say “Yes!”

SCAN Club - Diabetes Edition 2017

In this issue: Answers to common questions about diabetes medications. Also, when is it time to see a specialist? Look inside, too, for tips on making mealtime healthy – and delicious. And, an easy-to-use blood sugar diary to copy and use every week!

We're here, contact us!

Email: MemberServices@scanhealthplan.com

Write:
SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616

ATTENTION:  If you speak Chinese or Spanish, language assistance services, free of charge, are available to you. ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。

Call Member Services at 1-800-559-3500 for additional information. (TTY Users: 711). Hours are 8 a.m. to 8 p.m., seven days a week from October 1 to February 14.

From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.