We're happy you're WITH SCAN

Providing you with Medicare coverage is only one part of what we do. As a SCAN member, you get the quality service and support you need to stay healthy and independent. You can take comfort in knowing we're always here when you need us. Thank you for being WITH SCAN.

Three women hugging

New to SCAN? Welcome!

Thank you for making us your health plan. As a new member, you probably have questions about how to connect to the care you need, your benefits (including prescription coverage) and where to go if you have questions. This 30-minute video will tell you about the many ways you can make the most of your new health plan.

Save money with a 90-day supply of your prescriptions

Pick up a 90-day supply of your covered medications and pay just two copayments. That’s like getting a month’s worth of medication free! Watch the helpful video below or click on the infographic button to learn more


In this issue: Good reasons to get your hearing checked. Find out how to create an advance directive, get inspired for exercise and learn about the latest scam. Plus, an immunization card to take with you.

We're here, contact us!

Email: MemberServices@scanhealthplan.com

SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616

ATTENTION:  If you speak Chinese or Spanish, language assistance services, free of charge, are available to you. ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

Call Member Services at 1-800-559-3500 for additional information. (TTY Users: 711). Hours are 8 a.m. to 8 p.m., seven days a week from October 1 to February 14.

From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.

Want to reduce the amount of mail you receive?

There are several plan materials we are required to send throughout the year, including those bulky books and pages-long statements. Now, you can choose to simply view them all online!  All you need is an email address and we'll send any required materials via email.  Just click Member Account Registration then click the checkbox for online materials. You can always download and print your materials, or switch back to paper materials at any time.