We're happy you're WITH SCAN

Providing you with Medicare coverage is only one part of what we do. As a SCAN member, you get the quality service and support you need to stay healthy and independent. You can take comfort in knowing we're always here when you need us. Thank you for being WITH SCAN.

Three women hugging

November/December 2016

In this issue: Exciting benefit updates for 2017. You’ll definitely want to read about our Preferred Pharmacy Network and new hearing benefit. You’ll learn what to watch for with family members this holiday season. Also: news about flu shots—have you had yours yet this season?

Want to reduce the amount of mail you receive?

There are several plan materials we are required to send throughout the year, including those bulky books and pages-long statements. Now, you can choose to simply view them all online!  All you need is an email address and we'll send any required materials via email.  Just click “Member Account Registration,"  then click the checkbox for online materials. You can always download and print your materials, or switch back to paper materials at any time.

We're here, contact us!

Call Member Services at 1-800-559-3500 for additional information. (TTY Users: 711). Hours are 8 a.m. to 8 p.m., seven days a week from October 1 to February 14.

From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.

Email: MemberServices@scanhealthplan.com

SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616

ATTENTION:  If you speak Chinese or Spanish, language assistance services, free of charge, are available to you.


ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. 



Log in or just look around.

Here’s where you can find:

  • Current benefit materials.
  • Recent copies of your member newsletter.
  • A variety of helpful tools and answers to common questions.

To quickly view your specific plan materials or other information, you can easily create an account by following the steps above.

If you have any further questions, SCAN Member Services is happy to help.