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Over the counter drugs on a shelf

Over-the-Counter Benefit

SCAN offers an over-the-counter (OTC) drug benefit for many plans.

The over-the-counter benefit allows you to order from hundreds of commonly used OTC items, including:

  • Cough syrup
  • Chewable antacid
  • First aid kit
  • Ibuprofen
  • Sunscreen
  • Vitamins, minerals
  • And more

Place up to two orders per quarter (every three months) either by ordering online, over-the-phone or by mail. How much you have to spend each quarter depends on your individual plan; check your Evidence of Coverage to see how much your OTC allowance is.

Using the Benefit

Using the benefit is easy: Choose the products that you want, place your order and a package is delivered directly to your door within seven to 10 business days.

Spend your entire allowance in one order or break it up in to two orders throughout the quarter.

Important: Your quarterly allowance expires each quarter even if you haven’t used it all. At the beginning of each quarter, your allowance will be reset to your quarterly spending limit.

The OTC benefit isn’t available for all SCAN plans. Check your Evidence of Coverage to see exactly what your plan includes.


Frequently Asked Questions about the OTC Benefit

Q: How can I find out what my benefit allowance is?

Benefit allowances vary depending on the plan. Check your Evidence of Coverage.

Q: Where can I find a catalog?

A catalog can be mailed to you or you can view the catalog for your plan here:

Q: How do I place my order?

You can either place your order over the phone, online or through the mail-in order form that comes with the catalog.

Q: I take aspirin every day. Can I use my allowance to buy it?

Yes, aspirin is just one of the hundreds of everyday healthcare products available in the catalog.

Q: Is there a shipping and handling charge?

No. There is no charge to you for shipping and/or handling.

Q: How long does it take to get my order once I’ve placed it?

You should receive your order within seven to 10 business days of placing the order.

Q: Can I track my orders?

Yes, go to the My Account page on the SCAN OTC website and click on Order History. That will take you to a list of all of your orders, including those placed by mail or over the phone. Or you can call 1-877-494-2892 (TTY: 711) to find out the status of your order.

Q: Can I use my allowance at my local pharmacy?

No, the benefit allowance can only be used for products from the SCAN OTC catalog and can’t be used at a pharmacy or retail store.

Q: What if the cost of my order is less than my allowance?

Let’s say your benefit allowance per quarter is $30 and you spend only $15 in your first order. That means you have another $15 left to use as long as you place the second order before the next quarter begins. Remember, unused benefits do not rollover from one quarter to the next.

Q: What if the cost of my order is more than my allowance?

You won’t be able to place an order for an item that is above your allowance amount.

Q: Can I check my account balance?

Yes, visit the SCAN OTC website and click on My Account to see your balance. Or you can call 1-877-494-2892 (TTY: 711) to find out what your account balance is.

Q: What if I have money left in my account at the end of the quarter? Can I add it to the allowance for the next quarter?

No, the benefit allowance can’t rollover into the next quarter. At the beginning of each quarter, your allowance will be reset to your quarterly spending limit.