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FAQ

Why are you asking me for my Emergency Contact?

If we are unable to reach you, we will attempt to contact the person you have chosen as your Emergency Contact.

FAQ

Does SCAN Health Plan offer dental coverage?

All SCAN plans provide the preventive dental services that are covered by Original Medicare. Most SCAN plans also offer the option to sign up for additional...

FAQ

My SCAN plan offers non-emergency transportation benefits. How do I arrange for a ride?

If you need transportation to routine medical appointments with your SCAN doctor or other healthcare provider—or to pick up a prescription from a pharmacy...

FAQ

How do I Contact a Supplemental Benefit Provider?

Dental: Contact Delta Dental To speak to a Delta representative, call 1-855-830-6583 (TTY: 711), Monday through Friday, from 5 a.m. to 6 p.m. To find a...

FAQ

How can I update my phone number?

There are two ways to update your phone number: If you’ve registered your online SCAN member account, log in and update your information. Need to...

FAQ

How can I delete my phone numbers?

While we recommend you have at least one phone number on file with us in case we have an immediate need to contact you, we understand if you’d rather not...

FAQ

When does open enrollment end?

Each calendar year, Medicare has an open enrollment period from October 15th – December 7th (for coverage starting January 1).

FAQ

When will I find out if my application was accepted?

A new member will receive a confirmation of enrollment within 10 days from the date the enrollment was submitted to Medicare. All enrollments are processed...

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