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FAQ

Why does SCAN’s banking portal take me to U.S. Bank’s website?

Your online security is important to us, which is why SCAN has taken the extra step of working with U.S. Bank to give you a safe, secure way to send your...

FAQ

I’m moving to a new address in the same county that I currently reside in and want to keep my existing plan.

If you are moving to a new address but staying within the same county, you can keep your existing plan by simply updating your residential and/or mailing...

FAQ

How do I change my PCP?

You can initiate a PCP change from the Care & Prescriptions tab on your account dashboard.

FAQ

What do I need to enroll?

You need your Medicare Beneficiary Identification Number. You are eligible for membership in our plan as long as you have both Medicare Part A and Medicare...

FAQ

What if I don't have my Medicare card?

You need your Medicare Beneficiary Identification Number.

FAQ

Why do I need to select a Dental provider?

You must choose a contracted Delta Dental provider that will provide and oversee your dental care. If you do not select a dentist, one may be selected...

FAQ

If I don't select a Dental provider, how will a Dental provider be chosen for me?

If you do not select a dentist, one may be selected for you. You may however change dentists at any time. If you already have a dentist who is within the...

FAQ

View Payment Disclosure

You can pay your monthly plan premium including any late enrollment penalty that you currently have or may owe by mail, Electronic Funds Transfer (EFT),...

FAQ

What is the advantage of creating an account?

If you need to exit the application before you complete entering the data, you'll be able to save the data that you are entering and return to your application...

FAQ

Why are we asking for this?

So we know what language we should be contacting you in.

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