Frequently Asked Questions

My SCAN plan offers non-emergency transportation benefits. How do I arrange for a ride?

If you need transportation to routine medical appointments with your SCAN doctor or other healthcare provider—or to pick up a prescription from a pharmacy in the SCAN network—you can schedule a ride by calling our transportation department. Please call at least 24 hours in advance for a taxi or passenger vehicle, or at least 48 hours in advance if you need a wheelchair van. Please note not all SCAN plans have routine transportation benefits and ride limits may apply.

Schedule a Ride: 1-844-714-2218
Monday - Friday, 7 a.m. - 6 p.m.

Where’s My Ride? 1-844-864-3359

Check the status or cancel your ride.

Open 24 hours a day, seven days a week (TTY users: 711).


Still Have Questions?

Try a search, or give us a call at 800-559-3500 (TTY User: 711).