Hearing

Most plans offer hearing exams and hearing aids through TruHearing®. 

SCAN offers a hearing aid benefit through TruHearing® for most SCAN plans.

This benefit allows you to buy hearing aids at a reduced cost through TruHearing. You’re covered for up to two hearing aids per year from your choice of two hearing aid models. For most SCAN plans, the copay per hearing aid is either $450 or $750* per aid, depending on which of the two models you choose.

The benefit also includes:

  • A TruHearing consultant to help you find a TruHearing provider and schedule your first appointment
  • A comprehensive hearing exam with a TruHearing accredited provider
  • The first year (12 months) of follow-up visits for fittings and adjustments to your new hearing aids following purchase
  • The ability to stream audio or telephone calls from a smartphone directly through your hearing aids
  • Three-year manufacturer warranty
  • A 60-day trial period
  • 80 free hearing aid batteries included with non-rechargeable models 

TruHearing’s team of professional consultants will help you throughout the process, answering your questions and helping schedule your hearing examination with an accredited TruHearing Audiologist or Hearing Instrument Specialist.

At your appointment, your provider will examine your hearing and recommend a hearing device for you. He or she will provide you with information about your hearing aids, including what you can expect to experience as you get used to wearing them.

* The hearing aid benefit is not available for all SCAN plans, and copays may vary. Check your Evidence of Coverage to see exactly what your plan includes.

Contact TruHearing

To contact TruHearing, call: 1-844-255-7148 (TTY: 711), Monday through Friday, from 5 a.m. to 6 p.m.

Visit the TruHearing website

Frequently Asked Questions about the Hearing Aid Benefit

Q: I want to use my TruHearing Select benefit. Where do I start?

Your first step is to contact TruHearing. They’ll verify your coverage and answer any questions before scheduling your hearing exam with a TruHearing provider.

Q: How do I schedule an appointment with my TruHearing provider?

A TruHearing representative will help schedule your appointment with an accredited TruHearing Audiologist or Hearing Instrument Specialist in your area. At your appointment, the consultant will examine your hearing and help you select the right hearing aid.

Q: Who will conduct the hearing exam?

The hearing exam will be conducted by a TruHearing provider who is either an audiologist or a hearing instrument specialist. Both are highly trained and licensed to dispense hearing aids.

Q: What will the hearing exam be like?

The TruHearing provider will conduct a thorough hearing exam and make recommendations for your hearing aid based on your pattern of hearing loss.

Once you and your provider have agreed on the right aid for your needs, your provider will order your hearing aids to be delivered to you at your next appointment for fitting..

Within a week of receiving your hearing aids, you’ll have a follow-up appointment with your provider to fit and adjust them. At this appointment, your provider will guide you through specifics about hearing aid use and care.

You’re also covered for two more follow-up visits so you can ask any questions you may have or to adjust your hearing aids fit or functionality.


* For Connections, Connections at Home, Prime and employer group plans, please refer to your Evidence of Coverage for hearing aid cost.

 

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