Most plans offer hearing exams and hearing aids through TruHearing®.
To contact TruHearing, call: 1-844-255-7148 (TTY: 711), Monday through Friday, from 5 a.m. to 6 p.m.
Q: I want to use my TruHearing Select benefit. Where do I start?
Your first step is to contact TruHearing. They’ll verify your coverage and answer any questions before scheduling your hearing exam with a TruHearing provider.
Q: How do I schedule an appointment with my TruHearing provider?
A TruHearing representative will help schedule your appointment with an accredited TruHearing Audiologist or Hearing Instrument Specialist in your area. At your appointment, the consultant will examine your hearing and help you select the right hearing aid.
Q: Who will conduct the hearing exam?
The hearing exam will be conducted by a TruHearing provider who is either an audiologist or a hearing instrument specialist. Both are highly trained and licensed to dispense hearing aids.
Q: What will the hearing exam be like?
The TruHearing provider will conduct a thorough hearing exam and make recommendations for your hearing aid based on your pattern of hearing loss.
Once you and your provider have agreed on the right aid for your needs, your provider will order your hearing aids to be delivered to you at your next appointment for fitting..
Within a week of receiving your hearing aids, you’ll have a follow-up appointment with your provider to fit and adjust them. At this appointment, your provider will guide you through specifics about hearing aid use and care.
You’re also covered for two more follow-up visits so you can ask any questions you may have or to adjust your hearing aids fit or functionality.
* For Connections, Connections at Home, Prime and employer group plans, please refer to your Evidence of Coverage for hearing aid cost.