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SCAN offers a telehealth benefit through MDLIVE for many plans.

Using your MDLIVE Telehealth Benefit

Telehealth lets you talk to a board-certified physician from the comfort of your own home through MDLIVE. It’s a great option for when you don’t have an appointment to see your primary care doctor or when you just want a convenient alternative to an urgent care visit.

Keep in mind MDLIVE is not intended to be used for life-threatening emergencies. If you have a life-threatening emergency call 911.

When to use MDLIVE Telehealth

Your MDLIVE Telehealth benefit offers you a “virtual house call” for non-life-threatening conditions. You should consider using it when you want to speak to a doctor about things like:

  • Fevers
  • Coughs
  • Minor Infections
  • Skin Problems
  • Vomiting or diarrhea
  • Depression
  • Headaches

For more conditions MDLIVE can help with, go here.

Frequently Asked Questions about the Telehealth Benefit

Q: When can I use MDLIVE?

With MDLIVE, you have round-the-clock access to doctors who are available any time of the day or night, seven days a week, 365 days a year. Simply call 1-888-993-4087 or go to MDLIVE.com to use the service.

Q: How do I use MDLIVE?

With MDLIVE talking to a board-certified specialist is just a phone call or click away.

Simply call 1-888-993-4087 or go to MDLIVE.com and set up your account. You can do it now, or the first time you need to talk to a doctor. It only takes a few minutes and then you’ll have easy access to a doctor whenever you need to use MDLIVE. Each time you use MDLIVE you will be able to choose a doctor board certified in the specialty that is appropriate for your concern. You can even search by language. You’ll be able to connect with a doctor right away or you can schedule your phone or virtual visit for a later time that’s convenient for you.

Q: Who will I be talking to during my virtual visit?

MDLIVE doctors are board certified and experienced in treating the many non-life-threatening medical conditions that you would see your doctor or go to an urgent care center for.

Q: How quickly can I speak to a doctor? Do I have to schedule an appointment?

It’s up to you! You can call 1-888-993-4087 or go to MDLIVE.com and connect to a doctor right away or you can schedule your phone or virtual visit for a later time that’s convenient for you.  You can also choose the doctor you want and can even search by language.

Q: Who sees the information from my MDLIVE visit?

Only you and your regular doctor, if we have a fax number on file for him or her, will see the results of your MDLIVE visit.

Q: How much is the MDLIVE copay?

Your copay is $0 for each virtual visit.

Q: I have the Telehealth benefit in my plan. Is it the same as a virtual visit with my doctor?

No. Your Telehealth benefit allows you to speak with a doctor at MDLIVE when your own doctor is not available. It’s a convenient option for urgent care or when you have questions or concerns after-hours. Reach MDLIVE 24/7 online at MDLIVE.com or call 1-888-993-4087 to register and speak with a doctor.

On the other hand, to schedule a virtual visit with your own doctor, you would do it through his or her appointment desk, as you would for an in-person visit. We always encourage you to call your doctor’s office first for guidance, but realize that’s not always possible. That’s why we offer the Telehealth benefit with MDLIVE at no cost to you. 

Q: Can I use this benefit when I’m away from home?

Yes! Your MDLIVE Telehealth visit can be done from wherever you are in the continental United States as a simple phone call or as a video chat if you have a secure Internet connection. Telehealth laws vary by state, so you may want to check with MDLIVE before you travel. You can call 1-888-993-4087 or go to MDLIVE.com to use the service if it is included in your plan.

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