Telehealth

Doctor On Demand by Included Health® lets you connect with a doctor or nurse practitioner 24/7, online or over the phone; a great option for urgent care.

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Your Doctor On Demand telehealth benefit offers you phone or video visits with a licensed provider for non-life-threatening conditions. You should consider using it when you want to speak to a doctor about things like:

  • Fevers
  • Coughs
  • Minor Infections
  • Skin Problems
  • Vomiting or diarrhea
  • Headaches

For more conditions Doctor On Demand can help with, go here.

Note: Telehealth doesn’t take the place of regular visits with your primary care doctor or specialists.

If you have health-related questions of any kind, we strongly recommend first calling your primary care doctor. They have your medical history at their fingertips and can best direct your care, including ordering prescription refills. Your SCAN telehealth benefit is best for urgent or after-hours care needs.

Telehealth is available in most SCAN plans. When you begin a video visit, Doctor On Demand will confirm that you are eligible to use the service. Or check your Evidence of Coverage.

Get started with Doctor On Demand

There are several ways to get started:

Phone Visits:

You can use any phone to talk to a doctor or nurse practitioner over the phone. Just call the Doctor On Demand Customer Support Team at 888-993-4087. They can get you registered and let you talk to a doctor or nurse practitioner right away.

Online Video Visits:

You can use your smartphone or tablet for your visit

  1. Download the Doctor On Demand app to your smartphone or tablet
  2. Register by entering your personal and SCAN health insurance information
  3. Click 'Get Care' and choose to see the first available provider or schedule a visit for a time that works for you!

You can also use a computer with a built-in camera

  1. Open a browser and go to doctorondemand.com/SCAN
  2. Register by entering in your personal and health insurance information
  3. Choose to see the first available provider or schedule a visit for a time that works for you!

Create an account now so you will be ready to go when you need a visit! If you need help with the Doctor On Demand mobile application or website, call the Doctor On Demand Customer Support Team at 888-993-4087.

NOTE: You will need an email address to use Doctor On Demand. If you don’t have an email address, contact HEALTHtech for help setting up an email account. If you need interpretation services, call Doctor On Demand Customer Support at 800-997-6197 or email support@doctorondemand.com.

Frequently Asked Questions about the Telehealth Benefit

Q: When can I use Doctor On Demand for medical needs?

With Doctor On Demand, you have access to doctors and nurse practitioners who are available any time of the day or night, seven days a week, 365 days a year. Download the Doctor On Demand app or visit doctorondemand.com/SCAN to register and take a telehealth visit today.

Q: How do I use Doctor On Demand?

With Doctor On Demand, you can choose to meet with a doctor or nurse practitioner online or over the phone. So, you’ll be able to talk about your health concerns with a licensed doctor or nurse practitioner face-to-face from the comfort of your own home.

Get started by downloading the mobile app or visiting doctorondemand.com/SCAN to register. You can do it now or the first time you need to talk with a provider. It only takes a few minutes, and then you’ll have easy access to a doctor or nurse practitioner whenever you need to use Doctor On Demand. You’ll be able to connect with a provider right away or schedule a visit for a time that is convenient for you.

Q: Who will I be talking to during my virtual visit?

Doctor On Demand’s doctors and nurse practitioners are all board certified and trained to deliver care virtually. If you take an on-demand visit, you will see the next available provider. If you choose to schedule a visit, you can choose which provider you would like to see.

Q: How quickly can I speak to a doctor? Do I have to schedule an appointment?

You can see a doctor or nurse practitioner right away by selecting “See First Available.” You will then be connected with the next available doctor or nurse practitioner, usually within 5-10 minutes. Or, you can choose which doctor or nurse practitioner to see and schedule an appointment at a time that works best for you.

Q: Who sees the information from my Doctor On Demand visit?

You will receive visit summary notes each time you use Doctor On Demand. If Doctor On Demand has your primary care doctor’s contact information, they will also safely share the summary notes with them. Your information won’t be shared with anyone else.

Q: How much does Doctor On Demand by Included Health cost?

There is no cost to use Doctor On Demand. Your copay for a telehealth visit with a Doctor On Demand provider is $0.

Q: I have a telehealth benefit in my plan. Is it the same thing as a virtual visit with my primary care doctor?

No, your telehealth benefit allows you to speak with a provider at Doctor On Demand either over the phone or online, when your regular primary care doctor is unavailable. Using Doctor On Demand is a great option when it is the weekend, after hours, or your regular doctor is unavailable.

To schedule a virtual visit with your primary care doctor, call the practice just as you would for an in-person visit.

Q: Can I use this benefit when I’m away from home?

Yes! Doctor On Demand travels with you, whether that’s a few miles or a few hundred miles away from home. You can use Doctor On Demand from anywhere in the continental United States if you have a secure internet connection.

Q: Can Doctor On Demand prescribe medication?

Yes, Doctor On Demand providers can write you prescriptions and send them to a local pharmacy of your choice to be filled. However, Doctor On Demand providers are not able to prescribe controlled substances.