Behavioral Telehealth Benefit
Take advantage of online therapy sessions for mental health and substance use concerns.
The personal mental healthcare you need, with a $0 copay.
Available to members of SCAN Connections and SCAN Affirm plans.
If you’re a SCAN Connections or SCAN Affirm member, you’re covered for virtual therapy and psychiatry appointments through Doctor On Demand. When you make an appointment, depending on your needs, you can get care from a psychiatrist, psychologist or therapist right from your smartphone, tablet or computer. And appointments are available within just a few days.
Use your behavioral telehealth benefit for issues like:
- Anxiety and depression
- Stress
- Relationship issues
- Grief
- Trauma and loss
- Post-Traumatic Stress Disorder (PTSD)
- Bipolar disorder
- Substance use issues
To use Doctor On Demand on your smartphone or tablet:
- Download the Doctor On Demand app to your smartphone or tablet.
- Register by entering your personal and health insurance information.
- Schedule a therapy or psychiatry appointment!
To use a computer with a built-in camera:
- Open a browser and go to doctorondemand.com/SCAN.
- Register by entering your personal and health insurance information.
- Schedule a therapy or psychiatry appointment!
Frequently asked questions about the Behavioral Telehealth benefit
Q: Can all SCAN members use the Behavioral Telehealth benefit?
No. At the moment, the Behavioral Telehealth benefit is only available to members of SCAN Affirm and SCAN Connections. However, most plans do have other behavioral and mental health benefits available. Click here to learn more about those benefits.
Q: How long does it take to get a Behavioral Telehealth appointment?
The Doctor On Demand team of mental and behavioral health providers is available to you around the clock, including nights and weekends. You can schedule an appointment at a time that works for you and get the care you need from the comfort of your own home with a video visit. Typically, you can get your first appointment within a few days, but in some cases, you may be able to see a provider the same day.
Q: Will I meet with the same behavioral health specialist each time?
Yes. Once you and Doctor On Demand determine what your care needs are, you’ll be able to meet with the same professionals throughout your sessions. Or, if you’re unhappy with your care provider, you’ll have the option to change your care provider.
Q: Who will I be talking to during my virtual visit?
Doctor On Demand’s psychiatrists, psychologists, marriage and family therapists, professional counselors and social workers are all licensed and trained to deliver care virtually. When you schedule an appointment, you can filter by things like gender, language and expertise to find a provider that best fits your needs.
Q: What is the difference between therapy and psychiatry?
Both therapy and psychiatry treat mental and behavioral health issues like anxiety, depression, grief and relationship challenges. The difference between the two is the type of provider who is delivering care. Only psychiatrists, who are medical doctors, are able to prescribe medication.
If you’re not sure where to begin, it’s best to start with therapy. Doctor On Demand’s psychologists, marriage and family therapists, professional counselors and social workers can evaluate your needs and refer you to a psychiatrist if necessary.
If you’re not sure where to begin, it’s best to start with therapy. Doctor On Demand’s psychologists, marriage and family therapists, professional counselors and social workers can evaluate your needs and refer you to a psychiatrist if necessary.
Q: Can I use this benefit when I’m away from home?
Yes! Doctor On Demand travels with you, whether that’s a few miles or a few hundred miles away from home. You can use Doctor On Demand from anywhere in the continental United States if you have a secure internet connection.
Q: What if I need help downloading the app or using the website?
If you need help with the Doctor On Demand mobile application or website, call the Doctor On Demand Customer Support Team at 1-800-997-6196.
NOTE: You will need an email address to use Doctor On Demand. If you don’t have an email address, contact HEALTHtech+ for help setting up an email account.
NOTE: You will need an email address to use Doctor On Demand. If you don’t have an email address, contact HEALTHtech+ for help setting up an email account.
