Behavioral Telehealth Benefit
Take advantage of online therapy sessions for mental health and substance use concerns.

The personal mental healthcare you need, with a $0 copay.
Available to members of SCAN Connections and SCAN Affirm plans.
If you’re a SCAN Connections or SCAN Affirm member, you’re covered for virtual therapy and psychiatry appointments through Doctor On Demand. When you make an appointment, depending on your needs, you can get care from a psychiatrist, psychologist or therapist right from your smartphone, tablet or computer. And appointments are available within just a few days.
Use your behavioral telehealth benefit for issues like:
- Anxiety and depression
- Stress
- Relationship issues
- Grief
- Trauma and loss
- Post-Traumatic Stress Disorder (PTSD)
- Bipolar disorder
- Substance use issues
To use Doctor On Demand on your smartphone or tablet:
- Download the Doctor On Demand app to your smartphone or tablet.
- Register by entering your personal and health insurance information.
- Schedule a therapy or psychiatry appointment!
To use a computer with a built-in camera:
- Open a browser and go to doctorondemand.com/SCAN.
- Register by entering your personal and health insurance information.
- Schedule a therapy or psychiatry appointment!
Frequently asked questions about the Behavioral Telehealth benefit
Q: Can all SCAN members use the Behavioral Telehealth benefit?
Q: How long does it take to get a Behavioral Telehealth appointment?
Q: Will I meet with the same behavioral health specialist each time?
Q: Who will I be talking to during my virtual visit?
Q: What is the difference between therapy and psychiatry?
If you’re not sure where to begin, it’s best to start with therapy. Doctor On Demand’s psychologists, marriage and family therapists, professional counselors and social workers can evaluate your needs and refer you to a psychiatrist if necessary.
Q: Can I use this benefit when I’m away from home?
Q: What if I need help downloading the app or using the website?
NOTE: You will need an email address to use Doctor On Demand. If you don’t have an email address, contact HEALTHtech+ for help setting up an email account.