Behavioral Telehealth Benefit
Take advantage of online therapy sessions for mental health and substance use concerns.
To get started, visit doctorondemand.com/SCAN or download the Doctor On Demand app. You can also call our Doctor On Demand Customer Support Team 24/7 at 1-888-993-4087 (TTY 711) .
The personal mental healthcare you need, with a $0 copay.
SCAN offers virtual therapy and psychiatry appointments through Doctor On Demand by Included Health on many plans. Check your Evidence of Coverage to see exactly what your plan includes.
When you make an appointment, depending on your needs, you can get care from a psychiatrist, psychologist or therapist right from your smartphone, tablet or computer. And appointments are available within just a few days.
Did you Know? Therapy is just as effective over video as in-person! Many members are surprised how easy it is to connect with a therapist or psychiatrist over video.
Use your behavioral telehealth benefit for issues like:
- Anxiety and depression
- Stress
- Relationship issues
- Grief
- Trauma and loss
- Post-Traumatic Stress Disorder (PTSD)
- Bipolar disorder
- Substance use issues
For more conditions that Doctor On Demand can help with, go here.
To use Doctor On Demand on your smartphone or tablet:
- Download the Doctor On Demand app to your smartphone or tablet.
- Register by entering your personal and health insurance information.
- Schedule a therapy or psychiatry appointment!
To use a computer with a built-in camera:
- Open a browser and go to doctorondemand.com/SCAN.
- Register by entering your personal and health insurance information.
- Schedule a therapy or psychiatry appointment!
Frequently asked questions about the behavioral telehealth benefit
Q: Can all SCAN members use the behavioral telehealth benefit?
No. The behavioral telehealth benefit is available on many plans, but not all. Check your Evidence of Coverage to see exactly what your plan includes. All plans do have other behavioral and mental health benefits available. Click here to learn more about those benefits.
Q: How long does it take to get a behavioral telehealth appointment?
The Doctor On Demand team of mental and behavioral health providers is available to you around the clock, including nights and weekends. You can schedule an appointment at a time that works for you and get the care you need from the comfort of your own home with a video visit. Typically, you can get your first appointment within a few days, but in some cases, you may be able to see a provider the same day.
Q: Will I meet with the same behavioral health specialist each time?
Q: Who will I be talking to during my virtual visit?
Doctor On Demand’s psychiatrists, psychologists, marriage and family therapists, professional counselors and social workers are all licensed and trained to deliver care virtually. When you schedule an appointment, you can filter by things like gender, language and expertise to find a provider that best fits your needs.
Q: What is the difference between therapy and psychiatry?
Both therapy and psychiatry treat mental and behavioral health issues like anxiety, depression, grief and relationship challenges. The difference between the two is the type of provider who is delivering care. Only psychiatrists, who are medical doctors, are able to prescribe medication.
If you’re not sure where to begin, it’s best to start with therapy. Doctor On Demand’s psychologists, marriage and family therapists, professional counselors and social workers can evaluate your needs and refer you to a psychiatrist if necessary.
Q: Can I use this benefit when I’m away from home?
Yes! Doctor On Demand travels with you, whether that’s a few miles or a few hundred miles away from home. You can use Doctor On Demand from anywhere in the continental United States if you have a secure internet connection.
Q: What if I need help downloading the app or using the website?
If you need help with the Doctor On Demand mobile application or website, call the Doctor On Demand Customer Support Team at 1-800-997-6196.
Note: You will need an email address to use Doctor On Demand. If you don’t have an email address, contact HEALTHtech+ for help setting up an email account.
Q: Are services offered in languages other than English?
Doctor On Demand has Spanish-speaking therapists, but the website and app are only available in English.
