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Tip Sheet: Access to Care

Learn best practices for office staff training to improve patient access to care, including effective communication, patient-centered scheduling, and overcoming...

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(455.9kb)

Multi-language Interpreter Services Spanish

SCAN Health Plan cumple con las leyes de derechos civiles federales aplicables y no discrimina, excluye o trata a las personas de forma diferente en función...

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(435.4kb)

Tip Sheet: Care Coordination

Office staff can affect health outcomes and overall satisfaction with their patients by focusing on improving communication, building trust and meeting...

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(51.1kb)

Tip Sheet: FMC

Measure the percentage of adult ED visits by patients with high-risk chronic conditions receiving follow-up services within 7 days. Learn reporting criteria,...

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