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FAQ

Why do I need to provide this information?

This will allow you to create a unique account to complete your online enrollment.

FAQ

Why do I need to enter my name twice?

This is because you are providing an electronic signature. You must enter your name exactly the same way that you entered it in the beginning of the application...

FAQ

Why are we asking?

Some providers are closed to new patients and are only accepting existing patients.

FAQ

How can I access my health information through a third-party application?

First, you must have a SCAN online member account. If you don’t have one yet, register here. Then you will need to download a third-party app. See the...

FAQ

Why are we asking?

If you are receiving treatment (scheduled surgery, dialysis, chemotherapy, etc.) or using medical equipment issued by your doctor (C-PAP, Oxygen, Hospital...

FAQ

Why are we asking for this?

This is required to complete your enrollment application and to confirm your eligibility with Medicare.

FAQ

Where do I find the Medi-Cal number?

You can locate this number on your Medi-Cal blue and white card.

FAQ

Why do I need to provide this information?

At SCAN, it is important for us to support all of our members in staying healthy and independent. This often means collecting information from our members...

FAQ

Can I receive this information both via email and US Mail?

Yes. Documents are always available online in the SCAN Member Portal even if you select US Mail delivery.

FAQ

Q: How do I use the Price a Medication tool?

To use the tool, simply enter the name of the drug you want pricing for and your zip code. Your search results will show you how much it costs at different...

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