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Who do I call at SCAN if I have a question about third-party application access?
For questions about how to get and set-up a third-party app, call SCAN Healthtech: 1-833-437-0555. For general questions, contact SCAN Member Services...
Can I continue to enroll if I don't create an account?
You are not required to create an account in order to complete your enrollment application. If you need to exit the application before you complete entering...
I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?
Yes. SCAN covers diabetes testing supplies, but please pay attention to the brands and specific products we cover, which are listed in our Formulary: (Abbott)...
I lost my SCAN ID card. How can I get a replacement?
We’d be more than happy to send you a replacement card. You can either request an ID card online now by logging in to your online member account or call...
I’m a new SCAN member. When will I get my ID card?
Your ID card should arrive in the mail approximately 10 days after your application is processed.
Is the flu shot available at all pharmacies?
The flu shot is available at most pharmacies within the SCAN network, but it’s a good idea to give your pharmacy a call just in case to see if they’re...
What are the requirements for entering a password?
Letter Number Special Character 8+ Characters Special characters include: ~!@#$%^&*_-+=|\()[]{}:;’”,.?/ Password cannot contain spaces, tabs, or any...
Is this going to affect my eligibility?
This does not affect your eligibility.
When can I join a plan?
You can join a plan* Between October 15 - December 7 each year (for coverage starting January 1)* Within 3 months of first getting Medicare* In certain...
After I submitted the enrollment application, I realized I entered an error, how can I correct it?
You can contact the SCAN Health Plan Enrollment Department at 800-531-4040 M-F 8am -5pm
