Showing 41 - 50 of 53 Results

FAQ

How do I Contact a Supplemental Benefit Provider?

Dental: Contact Delta Dental To speak to a Delta representative, call 1-855-830-6583 (TTY: 711), Monday through Friday, from 5 a.m. to 6 p.m. To find a...

FAQ

How can I update my phone number?

There are two ways to update your phone number: If you’ve registered your online SCAN member account, log in and update your information. Need to...

FAQ

How can I delete my phone numbers?

While we recommend you have at least one phone number on file with us in case we have an immediate need to contact you, we understand if you’d rather not...

FAQ

If I travel outside the SCAN service area and need emergency care, what should I do?

All of our plans cover emergency and urgent care anywhere in the United States, and some plans even include worldwide coverage. In an emergency, get medical...

FAQ

What does the information on my billing statement mean?

Service dates. Shows the current billing period. Balance forward. Shows the balance due from the previous month. Activity summary. Shows...

FAQ

How do I send my payment?

You have four options: By phone. To make your payment, please call SCAN Member Services. Member Services contact information and hours of operation...

FAQ

How do I update my auto-pay account details?

To make changes to your auto-pay account, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

Web Page

Frequently Asked Questions

Here’s where you’ll find our most up-to-date information on health plan benefits, printable provider directories, claims and enrollment forms, and more. Please...

Web Page

Caregiver Support Benefit

SCAN offers a caregiver support benefit for many plans called Respite Care. Caring for a loved one can be rewarding—but it can also be physically and emotionally...

Web Page

Emergency Response Benefit

SCAN offers an emergency response benefit for many plans. With SCAN’s Personal Emergency Response System (PERS) benefit, you and your loved ones can have...