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FAQ

Why are we asking?

This helps us determine if coordination of your coverage between SCAN and your other prescription coverage is required.

FAQ

Why do I need to provide this information if I have a $0 premium plan?

Some Medicare beneficiaries may have a late enrollment penalty which is considered a premium amount. If you do not have a premium you will not be billed.

FAQ

Why do I need to select a PCP?

As a member of our plan, you must choose a contracted PCP that will provide and oversee your medical care. If you do not select a PCP, a PCP will be assigned...

FAQ

What type of things is Medicare looking at when rating plans?

Medicare measures plans in many areas, including: Staying healthy. Are members getting the screenings, vaccines and other preventive care needed to help...

FAQ

What can I do to impact star ratings?

Take the three steps below and you’ll be helping us be the best plan for you: Get needed screenings and tests and follow treatment plans recommended by...

FAQ

How do Medicare star ratings work?

Each year, Medicare looks at how well Medicare Advantage plans are taking care of their members. They measure areas ranging from preventive care to customer...

FAQ

I lost my SCAN ID card. How can I get a replacement?

We’d be more than happy to send you a replacement card. You can either request an ID card online now by logging in to your online member account or call...

FAQ

I’m a new SCAN member. When will I get my ID card?

Your ID card should arrive in the mail approximately 10 days after your application is processed.

FAQ

Is the flu shot available at all pharmacies?

The flu shot is available at most pharmacies within the SCAN network, but it’s a good idea to give your pharmacy a call just in case to see if they’re...

FAQ

I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?

Yes. SCAN covers diabetes testing supplies, but please pay attention to the brands and specific products we cover, which are listed in our Formulary: (Abbott)...

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