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FAQ

How often will I get a bill from SCAN and when is payment due?

Your bill will come in the mail around the 15th of every month. Your payment is due on the 1st of each month. Please note that payments received after...

FAQ

What does the information on my billing statement mean?

Service dates. Shows the current billing period. Balance forward. Shows the balance due from the previous month. Activity summary. Shows...

FAQ

How do I send my payment?

You have four options: By phone. To make your payment, please call SCAN Member Services. Member Services contact information and hours of operation...

FAQ

How do I update my auto-pay account details?

To make changes to your auto-pay account, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

FAQ

How can I make sure SCAN got my payment?

If you’d like to check on the status of your payment, please contact SCAN Member Services. Member Services contact information and hours of operation can...

FAQ

How long does it take to get my order once I've placed it?

You should receive your order within seven to 10 business days of placing the order.

FAQ

Can I track my orders?

Yes, go to the My Account page on the SCAN OTC website and click on Order History. That will take you to a list of all of your orders, including those...

FAQ

Can I use my allowance at my local pharmacy?

No, the benefit allowance can only be used for products from the SCAN OTC catalog and can’t be used at a pharmacy or retail store.

FAQ

What if the cost of my order is less than my allowance?

Let’s say your benefit allowance per quarter is $30 and you spend only $15 in your first order. That means you have another $15 left to use as long as...

FAQ

How can I find out what my benefit allowance is?

Benefit allowances vary depending on the plan. Check your Evidence of Coverage.