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I’m a new SCAN member. When will I get my ID card?
Your ID card should arrive in the mail approximately 10 days after your application is processed.
I lost my SCAN ID card. How can I get a replacement?
We’d be more than happy to send you a replacement card. You can either request an ID card online now by logging in to your online member account or call...
I have diabetes. Can I get my blood sugar testing supplies and blood glucose monitor covered by SCAN?
Yes. SCAN covers diabetes testing supplies, but please pay attention to the brands and specific products we cover, which are listed in our Formulary: (Abbott)...
Is the flu shot available at all pharmacies?
The flu shot is available at most pharmacies within the SCAN network, but it’s a good idea to give your pharmacy a call just in case to see if they’re...
What’s the largest supply of prescription drugs I can get at one time?
Effective on January 1, 2021, you can get up to a 100-day supply at one time for many prescription drugs. Many SCAN plans also offer discounts on a 3-month...
How does this new regulation change how I get my health information?
Interoperability allows you to access your electronic health information through a third-party application (app) of your choice, which you can then view...
What is the benefit of this regulation?
The regulation puts patients at the center of their care and allows providers a seamless ability to access and use health information from different sources. Public...
Q: What are drug tiers?
Every medication on the SCAN Formulary (list of covered drugs) is on a “tier.” The cost of the medication depends on which tier it’s on—the lower the tier,...
SCAN Patient Access API Approved Third-Party Applications (TPAs)
TPA Name TPA Business Homepage Mpowered Health https://mpoweredhealth.com/ ...
Why did I get a bill?
You got a bill for one of the following reasons: Your SCAN plan includes a monthly premium. You’ve enrolled in an optional supplemental plan. ...