Helpful Resources for Caregivers and Family Members

If you’re a caregiver to a SCAN member, thank you! We look forward to partnering with you to ensure your loved gets the care and services they need. And, we’re here for you, too. We’ve gathered the information, tips and caregiver resources that can help make caring for your loved one a little easier.

For example, all SCAN plans offer Caregiver Workshops and home-delivered meals. Some plans also include a Respite Care benefit. Check your plan materials to see what your loved one’s SCAN plan offers. Not sure where to look? SCAN Member Services is only a call or an email away.

And, if there’s something you have an interest in knowing more about, we encourage you to take a few minutes to complete our Caregiver Help Form. Or email us and let us know what you’re interested in learning about or to get answers to your caregiving questions.

Caregiver Resources You can use

Your Caregiving Journey

If you’re just taking on a caregiving role, you’re starting a journey like no other. It can be challenging, but the tools below can help you make your way. We’ve also provided state-specific sites, to help you find local resources.




New Mexico


Communicating with Healthcare Professionals

Use these links to find tips and tools to help in preparing for doctor's visits and hospital stays. And how to know/what to do when your loved one needs more care, such as palliative or hospice care.

Going to the Doctor — Click to find tips and tools to ensure you get the most out of every doctor's visit.

Before and After a Hospital Stay — Information to help you plan for your hospital stay.

Advanced Care Planning — Click to find tools and resources to help you and your loved ones plan ahead.

Medicare Hospice — Information on when your loved one will qualify for hospice care.

  1. English
  2. Spanish

Respite Care — Learn more about your respite care benefit.

Managing Alzheimer's and Memory Loss

Providing care for a family member or friend with memory loss and other complications of Alzheimer’s can be tough on everyone involved. You may find yourself with far more questions than you have answers for. We’ve put these resources together to help you find some of those answers.

Alzheimer's Association offers you a 24-hour helpline for support, information, and referrals if you’re caring for someone affected by Alzheimer’s Disease. National Helpline: (800) 272-3900


Health and Human Services Resources for Caregivers. Use this to find information on Alzheimer’s and related dementias from reliable sources.


Make a Sensory Room for loved ones with dementia. Use this guide to create a room that helps stimulate the senses while providing your loved one with a feeling of a calm and a secure atmosphere. 

How to get Your Caregiver Account

If you’re a caregiver to a SCAN member, having a caregiver account gives you quick and easy access to the SCAN member’s specific plan information and documents, as well as their primary doctor information, and more.

To get started, the SCAN member will need to send you an online invitation to register a caregiver account. Ask the member to log in to their SCAN online member account and invite you. (Or, if necessary, get their permission to log in on their behalf.)

Here’s how:

  1. Log in to member account
  2. Go to the “Manage Profile and Preferences” page
  3. Click on the caregiver link
  4. Complete the caregiver information

An email will be sent to you so you can register. You will need your member’s date of birth to complete your registration.

Member Service Representative

We're happy to help today. Call Member Services:

(855) 844-7226 TTY: 711

Hours are 8 a.m. to 8 p.m., seven days a week from October 1 to March 31.

From April 1 to September 30, hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.

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