Gladys called SCAN Member Services in tears. Her arthritis was making it too hard and too painful to use the kind of monitor her doctor had prescribed to track her blood sugar levels. A nurse in her doctor’s office ordered another monitor that didn’t require finger pricks, but it was never approved—and the nurse wasn’t helping to find out why. Worried her diabetes would get out of control, 76-year-old Gladys didn’t know what else to do except call SCAN. The timing couldn’t have been better.
