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FAQ

How often will I get a reminder to enter my blood pressure?

SCAN encourages members to enter their blood pressure every 90 days.

FAQ

Are there ways that I can save money on my medications?

There are several things you can do to make sure you’re getting the best value on your prescription drugs: Make it mail-order! Most members can get...

FAQ

How will I know if the drug I’ve been prescribed is covered by SCAN?

Our formulary has a list of all of the drugs covered by SCAN Health Plan. If you’re looking for a specific drug, use our formulary search tool to see if...

FAQ

I’m going on vacation and want to refill my prescriptions before I leave, but the pharmacy says it’s too early to refill them. What should I do?

We can definitely help you get a vacation supply of your medications. Have your pharmacist call the Pharmacy Help Desk number on the back of your ID card...

FAQ

Get more medication for the same price.

Get more medication for the same price. You may qualify for Medicare’s Extra Help program to pay for prescription drug costs. Extra Help could pay nearly...

FAQ

Get more medication at one time.

Get more medication at one time. Do you take one or more medications on an ongoing basis? If you have a chronic health condition, like diabetes or high...

FAQ

How do I know which pharmacy to use to fill my prescriptions?

SCAN works with a wide variety of pharmacies – there are currently more than 66,000 pharmacies in our network. To find one in your area now, use our pharmacy...

FAQ

My friends are interested in joining SCAN. What should I tell them to do?

Great! The easiest thing would be to send them here to our site. On our homepage, they can click Find a Plan and we’ll help them search for the best plan...

FAQ

What should I do if I receive a bill for covered services?

If you’ve already paid your copayment or coinsurance for a covered service, you shouldn’t get another bill from your doctor or specialist. If you do, please...

FAQ

How do I go paperless?

  Click this link to log into your online SCAN member profile and sign up for e-delivery of your required member materials.

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