Claim Submission

  SCAN offers two options for submitting claims:

File a Grievance

What is a grievance? A grievance is a formal complaint or dispute, other than an organization determination, expressing dissatisfaction with the manner...

How to Complete a Grievance

Category: File a Grievance When to Use the SCAN Grievance Report Form You may use this form when you have a complaint such as:  The quality of services...

Grievances and Member Feedback

SCAN Health Plan is committed to maintaining high levels of member satisfaction. We continuously strive to improve our services through member feedback....

How to Submit Disputes & Appeals

Payment disputes and appeals processes for contracted providers are governed by the terms of the contract between the Provider and SCAN.

Filing A Complaint with Medicare

Category: File a Grievance You can submit a complaint about SCAN Classic directly to Medicare. To submit a complaint to Medicare, go to www.medicare.gov/MedicareComplaintForm/home.aspx....

Report a Compliance Issue

Category: Report an Issue What is a Compliance Issue? A Compliance Issue is a suspected violation of a law, regulation, policy, or contract requirement...

Patient Education Resources

Home safety checklist in English and Spanish

Ambulatory Care Sensitive Admissions

Links to patient education resources and office forms.

Patient Education Resources Spanish