Who to Call: Doctor’s Office or SCAN?
SCAN, your doctors and your medical group work together as a team to provide you the care, support and service included in your healthcare plan. Because each has a different role to play, who you turn to for an answer will depend on what you’re looking for.
GOT A QUESTION ABOUT YOUR HEALTH OR YOUR CARE?
Contact your doctor’s office.
Your primary care doctor oversees most of your care, from exams and preventive screenings to specialist referrals. Your doctor works as part of a medical group, which handles administrative issues, such as approving your doctor’s referral for you to see a specialist.
Contact your doctor’s office when you want to…
Questions to ask your doctor:
GOT A QUESTION ABOUT YOUR SCAN BENEFITS OR HOW TO USE THEM?
Call SCAN Member Services.
SCAN provides coverage for the care, services and support you need to be healthy and independent. The exact benefits available to you depend on which SCAN plan you have. SCAN works with local doctors, medical groups and other healthcare providers to deliver your care.
Contact SCAN Member Services when you want…
To get answers about your SCAN benefits: