CEO MESSAGE: A Warm Welcome, and Let’s Stay in Touch

This is the first issue of SCAN Club in 2022 so I’d like to wish you all a very happy and healthy new year. I’m thrilled to be welcoming so many new members to SCAN—from more locations than ever (shout-out to Arizona and Nevada!)—and to welcome back our incredibly loyal long-time members.

In case you haven’t heard, the more than 50,000 members who joined SCAN for January 1 mark the largest Annual Enrollment Period in the company’s history! We’re excited, of course, but also very mindful of the fact that growth comes with responsibility. We are known for our service—as evidenced by our #1 ranking for member satisfaction in California.* And I want to assure you that our goal is to always deliver that best-in-class service even as we grow and expand.

The key to this is you. SCAN got where it is today by inviting feedback from our members and listening to how we can improve. Surveys are one important way we do this. That’s why if you get invited to take part in a survey from Medicare or SCAN this year, I urge you to do it.

Of course, you provide valuable feedback throughout the year, whenever you call or email us. Please continue to do so. Let’s keep in touch—you can even email me directly: sjain@scanhealthplan.com. On behalf of the entire SCAN team, thank you for choosing SCAN.

*Member Rating of Plan as reported in the Medicare & You 2022 handbook in California

“So proud of this organization for achieving what no other plan in California has done: 4.5 Stars for five straight years!”

* Star rating applies to all plans offered by SCAN Health Plan in California from 2018 to 2022 except SCAN Healthy at Home (HMO SNP) and VillageHealth (HMO-POS SNP) plans. Every year, Medicare evaluates plans based on a 5-star rating system.