Urgent Care Services

When it's not an emergency but you need care now, use your urgent care benefit. Watch this short video to help you decide where to get help if you have a sudden health issue.

Urgent Care Services

Important: If you need immediate emergency care and/or are unable to drive yourself to the hospital, call 911.

All SCAN plans offer an urgent care services benefit.

You see your SCAN doctor for most of your healthcare, but what if you need care that can’t wait for a regular doctor’s appointment? With SCAN, you’re covered for urgent care visits but it’s good to know a few things before you go. 

An urgent care center is for the times when you need minor medical care sooner than you can get in to see your regular doctor.

If it’s during regular business hours, call your doctor’s office first. Many doctors have times set aside for urgent appointments or extended hours, so you might be able to get in to see a doctor the same day.

Urgent care centers are set up to provide same-day care for a variety of minor health conditions—from colds and rashes to muscle sprains and achy joints.

These clinics can provide many of the same services as at your doctor’s office, like lab work and X-rays. No appointments are needed so you can come in right away, but know that centers are generally not open 24 hours.

Other things to know before going to an urgent care center:

  • Find out which nearby urgent care centers your doctor works with and the hours they’re open. Ask your doctor for a list of urgent care centers he or she works with before you need to go to one.
  • Check your SCAN Evidence of Coverage to know what your copayment (if any) is for going to an urgent care center.

Contact SCAN

Questions about this benefit? SCAN Member Services is here to help: (855) 827-7226 TTY: 711

Frequently Asked Questions about Urgent Care Services Benefit

Q: Can I go to any urgent care center?

While you can go to any urgent care center, you should go to the urgent care center that your doctor works with. That’s why we recommend you ask your doctor’s office about what urgent care centers he or she works with.

The staff at your doctor’s office will be able to tell you which centers work with your doctor and where they’re located. Most urgent care clinics are not open 24 hours, so call the centers nearest you and make a note of the times they’re open.

Remember, SCAN offers a Telehealth benefit in most plans. This benefit connects you to a board-certified doctor 24/7 for a “virtual house call” for non-life threatening issues. Learn more here.

Q: What does it cost to go to an urgent care center?

Copays vary depending on your plan. Be sure to check your plan’s Evidence of Coverage.

Q: I’ve had this nagging pain in my back that won’t go away and decided it’s time to see a doctor. Should I go to the urgent care center?

If your symptoms have come on slowly, call your doctor’s office first. You may be able to get a same-day appointment or, depending on your symptoms and the doctor’s availability, the doctor’s office might recommend you go to an urgent care center instead.

Q: What kinds of things can I go to an urgent care for?

Conditions like these can be treated at an urgent care center:

  • Back or muscle pain
  • Cuts and minor burns
  • Earaches
  • Skin conditions
  • Sprains or joint pain
  • Upper respiratory infections and bronchitis
  • Urinary tract infections
  • Vomiting and diarrhea

Q: Is there anything I should take with me when I go to urgent care?

Bring your SCAN ID card with you whenever you need medical care. It’s also helpful to always have handy an updated list of your medications to take with you.

Q: Does it cost more to go to an urgent care center than it does to see my regular doctor?

Check your SCAN Evidence of Coverage to find your copayments for visits to the doctor’s office and urgent care center.

Q: I have the SCAN transportation benefit. Can I use it to get a ride to the urgent care center?

No. Because your transportation provider need 24 hours’ notice before a pickup, the transportation benefit shouldn’t be used for urgent care or emergency needs.

Q: I’m going to be overseas on vacation. Can I visit an urgent care center then if I need it?

Yes, but only if your plan includes coverage for urgent and emergency care worldwide. While your cost would be the same as you would pay as if you were at home, you may have to pay the bill in full. If that’s the case, contact SCAN Member Services to ask about being reimbursed for the cost of your urgent care visit.

Check your Evidence of Coverage or contact Member Services to see exactly what your plan includes.

Back to top