Over the Counter (OTC)
SCAN's OTC benefit allows you to choose from hundreds of products in the over-the-counter catalog for your plan.
SCAN offers an over-the-counter (OTC) benefit for many plans.
The over-the-counter benefit allows you to order from hundreds of commonly used OTC items, including:
Q: Where can I find a catalog?
A catalog can be mailed to you or you can view the catalog for your plan here:
Place up to two orders per quarter (every three months) either by ordering online, over the phone or by mail. How much you have to spend each quarter depends on your individual plan; check your Evidence of Coverage to see how much your OTC allowance is.
Using the Benefit
Using the benefit is easy: Choose the products that you want, place your order and a package is delivered directly to your door within seven to 10 business days.
Spend your entire allowance in one order or break it up in to two orders throughout the quarter.
Any allowance not used in a quarter can be carried over from one quarter to the next, until the end of the year. Any unused allowance will not carry over to the next calendar year.
The OTC benefit isn’t available for all SCAN plans. Check your Evidence of Coverage to see exactly what your plan includes.
Contact OTC
To place an order, click on "Place Your OTC Order Online" below or call: 1-877-494-2892 (TTY: 711), from 5 a.m. to 5 p.m. (PT), Monday through Friday.
Frequently Asked Questions about the OTC Benefit
Q: How can I find out what my benefit allowance is?
Benefit allowances vary depending on the plan. Check your Evidence of Coverage.
Q: How do I place my order?
You can either place your order over the phone, online or through the mail-in order form that comes with the catalog.
Q: I take aspirin every day. Can I use my allowance to buy it?
Yes, aspirin is just one of the hundreds of everyday healthcare products available in the catalog.
Q: Is there a shipping and handling charge?
No. There is no charge to you for shipping and/or handling.
Q: How long does it take to get my order once I’ve placed it?
You should receive your order within seven to 10 business days of placing the order.
Q: Can I track my orders?
Yes, go to the My Account page on the SCAN OTC website and click on Order History. That will take you to a list of all of your orders, including those placed by mail or over the phone. Or you can call 1-877-494-2892 (TTY: 711) to find out the status of your order.
Q: Can I use my allowance at my local pharmacy?
No, the benefit allowance can only be used for products from the SCAN OTC catalog and can’t be used at a pharmacy or retail store.
Q: What if the cost of my order is less than my allowance?
Let’s say your benefit allowance per quarter is $30 and you spend only $15 in your first order. That means you have another $15 left. Use it now or let it roll over to use later. Remember, unused balances will roll over only until the end of the year.
Q: What if the cost of my order is more than my allowance?
You won’t be able to place an order for an item that is above your allowance amount.
Q: Can I check my account balance?
Yes, visit the SCAN OTC website and click on My Account to see your balance. Or you can call 1-877-494-2892 (TTY: 711) to find out what your account balance is.
Q: What if I have money left in my account at the end of the quarter? Can I add it to the allowance for the next quarter?
Yes, any unused benefit allowance at the end of a quarter can be carried to the next quarter. However, any remaining unused balance at the end of the year cannot be carried over into the next year.
