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Can I enter a P.O. Box?
You must provide your permanent residence. Your P. O. Box can be used for your mailing address.
When will my automatic deductions begin?
The Social Security/RRB deduction may take two or more months to begin after Social Security or RRB approves the deduction. In most cases, if Social Security...
Where do I provide my payment account information?
You can contact SCAN Member Services to set up auto pay.
Can I continue to enroll if I don't create an account?
You are not required to create an account in order to complete your enrollment application. If you need to exit the application before you complete entering...
After I submitted the enrollment application, I realized I entered an error, how can I correct it?
You can contact the SCAN Health Plan Enrollment Department at 800-531-4040 M-F 8am -5pm
Why do I need to provide this information?
At SCAN, it is important for us to support all of our members in staying healthy and independent. This often means collecting information from our members...
How do I receive my SCAN materials in a format that I can read?
If you would like the materials you receive from us in an accessible format please contact Member Services at 1-800-559-3500. Our office hours are 8 a.m....
Why are we asking for this?
So we can send your member communication in your preferred language if available.
The county I live in has a monthly premium. How will I be billed, and how do I pay it?
You’ll receive a bill by mail. The easiest way to pay it is to set up an automatic payment from your checking or savings account by calling Member Services....
Q: How do I check if my medication is covered and compare prices?
The SCAN Formulary is our list of covered drugs, so you can look up your medications on our Formulary find a drug page to see if they are covered. But...
