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What is the difference between automatic deduction from Social Security and Railroad Retirement Board (RRB)?
Social Security and Railroad Retirement Boarding are two separate entities where members can have their premiums withheld from their benefit checks if...
Changing to a Different Doctor and/or Medical Group
SCAN wants you to have a positive and satisfying relationship with the people providing your healthcare. And we’re always ready to help make that happen...
How can I find out what my benefit allowance is?
You can find your benefit allowance in your EOC.
Where can I find a catalog?
A catalog can be mailed to you or you can view the catalog for your plan here.
How do I place my order?
You can either place your order over the phone, online or through the mail-in order form that comes with the catalog.
I take aspirin every day. Can I use my allowance to buy it?
Yes, aspirin is just one of the hundreds of everyday healthcare products available in the catalog.
Is there a shipping and handling charge?
No. There is no charge to you for shipping and/or handling.
How long does it take to get my order once I've placed it?
You should receive your order within seven to 10 business days of placing the order.
Can I track my orders?
Yes, go to the My Account page on the SCAN OTC website and click on Order History. That will take you to a list of all of your orders, including those...
Can I use my allowance at my local pharmacy?
No, the benefit allowance can only be used for products from the SCAN OTC catalog and can’t be used at a pharmacy or retail store.
