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How do I Contact a Supplemental Benefit Provider?
Dental: Contact Delta Dental To speak to a Delta representative, call 1-855-830-6583 (TTY: 711), Monday through Friday, from 5 a.m. to 6 p.m. To find a...
How can I update my phone number?
There are two ways to update your phone number: If you’ve registered your online SCAN member account, log in and update your information. Need to...
How can I delete my phone numbers?
While we recommend you have at least one phone number on file with us in case we have an immediate need to contact you, we understand if you’d rather not...
When does open enrollment end?
Each calendar year, Medicare has an open enrollment period from October 15th – December 7th (for coverage starting January 1).
When will I find out if my application was accepted?
A new member will receive a confirmation of enrollment within 10 days from the date the enrollment was submitted to Medicare. All enrollments are processed...
How do I know which pharmacy to use to fill my prescriptions?
SCAN works with a wide variety of pharmacies – there are currently more than 66,000 pharmacies in our network. To find one in your area now, use our pharmacy...
My friends are interested in joining SCAN. What should I tell them to do?
Great! The easiest thing would be to send them here to our site. On our homepage, they can click Find a Plan and we’ll help them search for the best plan...
What should I do if I receive a bill for covered services?
If you’ve already paid your copayment or coinsurance for a covered service, you shouldn’t get another bill from your doctor or specialist. If you do, please...
How do I go paperless?
Click this link to log into your online SCAN member profile and sign up for e-delivery of your required member materials.
Why does SCAN’s banking portal take me to U.S. Bank’s website?
Your online security is important to us, which is why SCAN has taken the extra step of working with U.S. Bank to give you a safe, secure way to send your...
