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Informed Consent and Sensitive Services
This document covers California minor consent and confidentiality laws, general consent to treat adults, informed consent, and sensitive services.
Referral Procedures
The purpose of this document is to cover referral procedures when the primary care physician (PCP) cannot provide medically necessary services.
Member Grievance Policy and Procedure
Learn about the Member Grievance Policy and Procedure, including definitions, purpose, filing procedures, and resolution steps. Ensure patient satisfaction...
Adult/Child Abuse & Domestic Violence Reporting
California law requires that medical practitioners, health practitioners and child care custodians working in specified public or private facilities be...
Health Equity Tip Sheet
Being aware of the challenges some patients face at work and at home is invaluable to successful diagnosis and treatment, more satisfied patients and better...
