Let me start by wishing you a happy and healthy new year—and thank you for choosing SCAN.
If you’re new to SCAN, welcome! I encourage you to get familiar with your plan. A great place to start is the article in this issue that explains how SCAN works with healthcare providers to ensure you get the quality care you deserve.
And if you’re a long-time member, welcome back! Please know that we appreciate your trust and loyalty. Thanks to you, SCAN is now the only plan in California to earn a 4.5-star rating from the Centers for Medicare and Medicaid Services (CMS) for six years in a row!
To members in our newest states (Arizona, Nevada and Texas), while CMS doesn’t provide star ratings to a new plan for the first few years, we count your experience from day one. Coming into a new region can be challenging, and if your experience with SCAN hasn’t been up to our high standards, we apologize. I want to assure you that we are fully committed to delivering the same great SCAN experience, regardless of where you live. We review all your comments in order to improve our service to you.
Your feedback also helps us provide what you need to be your healthiest—from more doctors near you to benefits that reflect our members’ diverse backgrounds, lifestyles, cultures and preferences—and ensures our Member Services team can support you along the way. We look forward to hearing from you.
Here’s to a healthy 2023!
Sachin H. Jain, MD, MBA, FACP
President and CEO, SCAN Health Plan
“We are fully committed to delivering the same great SCAN experience, regardless of where you live.”