So here’s a tip. If your call isn’t urgent, give us a call later in the week and after 3 p.m. They’re open until 8 p.m. And they’re available 7 days a week right now (that will change on April 1).
Rest assured, when you do reach a Member Service Advocate, you will have their full attention and all the time you need to get your questions answered.
Find the phone number on the back of your SCAN ID card. While you have it handy, save the phone number in your smartphone so you’ll know when SCAN is calling you.