Returning to Home
Find out if you qualify for in-home services after a hospital or nursing facility stay.
Questions about this benefit? SCAN Member Services is here to help: (800) 559-3500 TTY: 711
Q: Who can use this benefit?
Current SCAN members whose plan includes the in-home care benefit or their family, friends or doctor can request services within seven days of the member being discharged from a hospital or skilled-nursing facility.
Q: My husband isn’t a SCAN member, but he was recently discharged from the hospital. Can he use my Returning to Home benefit?
No, only current SCAN members with the Returning to Home benefit can use this benefit.
Q: Do I need a referral from my doctor for this service?
No, you don’t need your doctor’s referral, but your doctor can request services on your behalf.
Q: How do I, a family member, a friend or my doctor request services?
Please call SCAN Member Services.
Q: I’ve already used my Returning to Home benefit once this year, but I’m going back into the hospital in a couple of weeks. Can I use this benefit after I’m discharged from that hospital stay?
You can use this benefit within seven days of being discharged from any hospital or skilled-nursing facility stay as long as you haven’t used up the 40 hours of home visits and/or the 84 prepared meals allowed within a year.