National Standards on Culturally and Linguistically Appropriate Services (CLAS)

Explore the National Standards on Culturally and Linguistically Appropriate Services (CLAS) for healthcare organizations and providers. Learn about mandates,...

Complex Care Management

Explore SCAN's Complex Care Management program providing telephonic support for high-risk members, emphasizing chronic condition management and improved...

Know the Rights that Protect Individuals with Disabilities from Discrimination

Learn about the rights protecting individuals with disabilities from discrimination under Section 504 of the Rehabilitation Act and Title II of the Americans...

Personal Assistance Line Fact Sheet

Office Management

Ensure continuous access to healthcare with 24/7 service provisions, efficient triage procedures, and timely appointment scheduling and patient recall...

Pharmaceuticals Storage, Handling and Dispensing

This document includes instructions for storing and dispensing drugs in accordance with state, federal and local distribution laws and regulations.

Policy and Procedures - Vaccine Information Statements (VISs)

Learn about Vaccine Information Statements (VISs) required by federal law for patient education before vaccination. Understand CDC guidelines, VIS translations,...

Personal Assistance Line (PAL)

Learn about SCAN's Personal Assistance Line (PAL) dedicated to assisting Dual Eligible Members with Medicare and Medi-Cal benefits, care coordination,...

How to Obtain a CLIA Certificate

Discover CLIA requirements & certificate types. Learn about waived tests & high complexity testing. Get help with CLIA certification.

Clinical Services - Radiology Policies and Procedures

Ensure compliance with California Department of Public Health Radiologic Health Branch regulations for radiology services. Learn about equipment inspection,...