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How do I place my order?
You can either place your order over the phone, online or through the mail-in order form that comes with the catalog.
I take aspirin every day. Can I use my allowance to buy it?
Yes, aspirin is just one of the hundreds of everyday healthcare products available in the catalog.
Is there a shipping and handling charge?
No. There is no charge to you for shipping and/or handling.
How long does it take to get my order once I've placed it?
You should receive your order within seven to 10 business days of placing the order.
Can I track my orders?
Yes, go to the My Account page on the SCAN OTC website and click on Order History. That will take you to a list of all of your orders, including those...
Can I use my allowance at my local pharmacy?
No, the benefit allowance can only be used for products from the SCAN OTC catalog and can’t be used at a pharmacy or retail store.
What if the cost of my order is less than my allowance?
Let’s say your benefit allowance per quarter is $30 and you spend only $15 in your first order. That means you have another $15 left to use as long as...
What if the cost of my order is more than my allowance?
You won’t be able to place an order for an item that is above your allowance amount.
Can I check my account balance?
Yes, visit the SCAN OTC website and click on My Account to see your balance. Or you can call 1-877-494-2892 (TTY: 711) to find out what your account balance...
What if I have money left in my account at the end of the quarter? Can I add it to the allowance for the next quarter?
No, the benefit allowance can’t rollover into the next quarter. At the beginning of each quarter, your allowance will be reset to your quarterly spending...
