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Medical Records Review Preparation Packet
Use this Facility Site Review (FSR) and Medical Record Review (MRR) preparation checklist to conduct an internal review of your practice to determine readiness...
Personal Assistance Line (PAL)
Learn about SCAN's Personal Assistance Line (PAL) dedicated to assisting Dual Eligible Members with Medicare and Medi-Cal benefits, care coordination,...
SB 697 – Frequently Asked Questions
Learn about SB 697 FAQs, which amended the Physician Assistant Practice Act, including changes to supervision, practice agreements, and controlled substance...
Facility Site Review Preparation Packet
This packet includes information to help in conducting an internal review of primary care practices to determine readiness for FSR and/or MRR surveys.
Patient Health Questionnaire-2 (PHQ-2)
The purpose of the PHQ-2 is not to establish a final diagnosis or to monitor depression severity, but rather to screen for depression as a “first-step”...
CRAFFT 2.1+N Interview
Confidential substance use assessment guidelines for clinic staff. Federal regulations apply. CRAFFT 2.1+N Interview protocol included.
Patient Health Questionnaire-9 (PHQ - 9)
Use the PHQ-9 to assess mental health and depression symptoms.
Provider Quick Reference Guide
Get quick access to SCAN Health Plan's Provider Quick Reference Guide for efficient eligibility verification, benefit inquiry, and access to member information...
Most Common Reason Codes on Remittance Advice Talking Points
Learn about the most common reason codes on remittance advice with this comprehensive guide for providers. Understand the reasons behind claim denials...
SCAN Health Plan Member Benefits Services: Provider Frequently Asked Questions
Explore frequently asked questions about member benefits services, including Medicare coverage for prescription drugs, home infusion therapy, diagnostic...
