In This Guide We Have:

FAQ

How often will I get a bill from SCAN and when is payment due?

Your bill will come in the mail around the 15th of every month. Your payment is due on the 1st of each month. Please note that payments received after...

FAQ

What does the information on my billing statement mean?

Service dates. Shows the current billing period. Balance forward. Shows the balance due from the previous month. Activity summary. Shows...

FAQ

How do I send my payment?

You have four options: By phone. To make your payment, please call SCAN Member Services. Member Services contact information and hours of operation...

FAQ

How do I update my auto-pay account details?

To make changes to your auto-pay account, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

FAQ

How can I make sure SCAN got my payment?

If you’d like to check on the status of your payment, please contact SCAN Member Services. Member Services contact information and hours of operation can...

FAQ

Why did I get a late payment notice?

You may have gotten a late notice if: Your bill payment, optional supplemental plan payment or late enrollment penalty payment were received after...

FAQ

Who do I talk to if I have questions about my bill?

If you have questions about your bill, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by...

FAQ

I want to verify or confirm my balance. Who can I talk to?

For questions about your balance, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking...

FAQ

How can I get another copy of my bill?

For a copy of your bill, please contact SCAN Member Services. Member Services contact information and hours of operation can be found by clicking here....

FAQ

How can I ask about my late payment status?

For questions about your late payment status, please contact SCAN Member Services. Member Services contact information and hours of operation can be found...

FAQ

Why haven’t I gotten a bill?

You may not have gotten a bill if: You don’t have a balance owed to SCAN at this time. A credit has been applied to your account. You’re enrolled...

FAQ

Why does SCAN’s banking portal take me to U.S. Bank’s website?

Your online security is important to us, which is why SCAN has taken the extra step of working with U.S. Bank to give you a safe, secure way to send your...

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