SCAN offers a network of primary care doctors, specialists, hospitals, and other healthcare providers. You must receive all routine care from in-network plan providers except for emergent or urgent care situations or for out-of-area
renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor SCAN will be responsible for the costs (Exception: VillageHealth (CA Only) (HMO-POS SNP) plans. For more information, please contact the plan.
Or refer to the plan’s Evidence of Coverage (EOC) for more details). The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
Plans may not be available in all counties. To confirm plan availability, please check the online Plan Search Tool or call SCAN.
For existing members:
Please contact SCAN Member Services to verify at (800) 559-3500 TTY: 711, 8 a.m. to 8 p.m., seven days a week from October 1 to March 31. From April 1 to September 30 hours are 8 a.m. to 8 p.m.
Monday through Friday.
For prospective members:
Please contact SCAN Telesales at (877) 452-5898 TTY: 711 to verify.
Messages received on holidays and outside of our business hours will be returned within one business day.
Wait times for primary care and behavioral health:
SCAN must provide you with access to primary care and behavioral health services within the following timeframes:
immediately for urgently needed services or an emergency;
within 7 days for services that are not an emergency or urgently needed, but you require medical attention;
This medical facility information applies to SCAN Desert Health Plan members who are patients of SCAN Medical Group AZ, Evernorth Care Group and CenterWell Senior Primary Care.
Click here for a list of the following medical facility types:
Outpatient Laboratory Services
Outpatient Radiology Services
Urgent Care Centers
Skilled Nursing Facilities
Ambulatory Surgery Centers
If you don’t know if your primary care doctor is with one of these medical groups, you can look it up right here. Just enter your doctor’s name in the box to the left, then click on their name when it appears on screen.
If you are a patient with another medical group, please contact your doctor’s office directly for the locations available to you.