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Every SCAN employee is trained to understand the needs of people with Medicare, to help you make an informed decision about your Medicare needs.
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SCAN Directory

We Are Here, Contact Us

Call Member Services at 1-800-559-3500 (TTY User: 711) 8:00 a.m. – 8:00 p.m. PST – Monday – Friday, 9:00 a.m. – 4:00 p.m. – Saturday. Messages received on holidays and outside of our business hours will be returned within 1 business day.

Email MemberServices@scanhealthplan.com

Write:
SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616 ​

We provide dedicated bilingual (English/Spanish) representatives to our members and free over-the-phone translation services in 176 other languages. In addition, we have interpreters available for our members when needed. (También tenemos intérpretes disponibles, si usted necesita uno.) We can also arrange to have a translator meet members at their doctor’s appointments. This service is free of charge and also includes American Sign Language translators.

If you are currently not a member and are interested in learning more about SCAN products, we invite you to call and speak to one of our representatives: 1-877-452-5898 

Learn more about our programs and how these may work for your organization or event.  

 

Call:  1-877-806-7226
Email:  CommunityOutreach@SCANHealthPlan.com

California Providers

 

Provider Network Management:
Call: (888)705-7226

 

Member Eligibility Information Line for Providers:
Call: 1-877-270-7226, 24/7

 

Claims and EDI:
Call: 1-800-307-8003, Monday - Friday, 8:00 AM – 4:00 PM.

 

Write:  
SCAN Claims Department
P.O. Box 22698
Long Beach, CA 90801-5616

 

Office Ally Clearinghouse:
Call: 1-360-975-7000 Option 1

 

Express Scripts:
Call: 1-800-763-5502
Fax: 1-800-396-2171

 

Encounter Data Reporting questions:
Email:  Marc Carren (MCarren@scanhealthplan.com) or Stacey Hernandez (SHernandez@scanhealthplan.com)

 

Arizona Providers 

 

Provider Network Management:
Call: SCAN Healthcare Partners Network Management:  1-602-778-3350

 

Claims, Eligibility, Credentialing, Authorizations & Referrals, and other:
Call:  SCAN Healthcare Partners:  1-602-735-3700

Call: 1-888-445-2038

Hans Eckardt, Vice President, Marketing

Email:  HEckardt@scanhealthplan.com

Call:  1-800-247-5091

Reporting Compliance Issues

You can report potential compliance issues and/or issues with fraud, waste and abuse through any of the following channels:

 

SCAN Health Plan Member Services

Call: 1-800-559-3500. (TTY User: 711) 8:00 a.m. – 8:00 p.m. PST – Monday – Friday, 9:00 a.m. – 4:00 p.m. – Saturday. Messages received on holidays and outside of our business hours will be returned within 1 business day.. Note: Calls received outside of these business hours will be returned within one business day. They will file a report with our SIU team.

 

EthicsPoint

On the web:  www.ethicspoint.com

Call:  1-877-863-3362

 

SCAN SIU Team:

Email: FraudWaste&AbuseProg@scanhealthplan.com 

Fax: 1-562-308-3699

 

Office of Inspector General, US Department of Health & Human Services

Phone: 1-800-HHS-TIPS (1-800-447-8477)

On the web:  http://oig.hhs.gov/fraud/report-fraud/index.asp (OIG Report Fraud Form)

 

Additional Information

Contact: Your SCAN Network Management representative 

Email:  FDR_Oversight@scanhealthplan.com

 

Send questions or comments to:

Email:  ComplianceOfficer@scanhealthplan.com

 

Write:

Andrew Whitelock, SCAN Health Plan VP Compliance

3800 Kilroy Airport Way, Suite 100

Long Beach, CA 90806

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