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How do I know which pharmacy to use to fill my prescriptions?
SCAN works with a wide variety of pharmacies – there are currently more than 66,000 pharmacies in our network. To find one in your area now, use our pharmacy...
When I log my blood pressure on my Digital Health Record, will my doctor be notified?
When you enter your Blood Pressure below, it will be recorded and shared with your Primary Care Physician.
Can I check my account balance?
Yes, visit the SCAN OTC website and click on My Account to see your balance. Or you can call 1-877-494-2892 (TTY: 711) to find out what your account balance...
Can I track my orders?
Yes, go to the My Account page on the SCAN OTC website and click on Order History. That will take you to a list of all of your orders, including those...
If I elect to receive these documents online, how do I switch to receiving via US Mail? (or vice versa)
SCAN Members can set their personal communication preferences at any time in SCAN’s Member Portal.
Why do I need to provide this information?
This is required to complete your enrollment application and to confirm your identity and eligibility with Medicare. TIP: Be sure to enter your name...
Is this going to affect my eligibility?
This does not affect your eligibility.
Why do I need to provide this information?
This will allow you to create a unique account to complete your online enrollment.
Why do I need to enter my name twice?
This is because you are providing an electronic signature. You must enter your name exactly the same way that you entered it in the beginning of the application...
Why are you asking me for my Emergency Contact?
If we are unable to reach you, we will attempt to contact the person you have chosen as your Emergency Contact.
