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Filing A Complaint with Medicare

Category: File a Grievance You can submit a complaint about SCAN Classic directly to Medicare. To submit a complaint to Medicare, go to www.medicare.gov/MedicareComplaintForm/home.aspx....

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Report a Compliance Issue

Category: Report an Issue What is a Compliance Issue? A Compliance Issue is a suspected violation of a law, regulation, policy, or contract requirement...

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Togetherness Callers Benefit

SCAN Health Plan offers a Medicare Advantage Togetherness Callers Supplemental Benefit Information to SCAN Members via certain SCAN Health Plans.

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When Substance Use Becomes a Problem

If you or a loved one are dealing with a substance use issue, it’s something you should take seriously. Whether you overuse or misuse alcohol, prescription...

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SCAN Health Plan New Mexico Privacy Policy

Effective Date:10/02/2023 1. General This Privacy Policy describes how SCAN Health Plan New Mexico (“SHPNM”) treats information that it collects and...

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Claim Submission

  SCAN offers two options for submitting claims:

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Claim Payment & Electronic Remittance Advice (ERA)

.removeBullet:before{ display: none !important; } SCAN offers the below claim payment options 1. Electronic Funds Transfer (EFT)/Automated...

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Claim Overpayment & Recovery

Options for Overpayment & Recovery Please refer to SCAN’s overpayment options below for a SCAN identified or Provider identified overpayment. ...

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