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Report an Issue

Here’s where you can report a potential compliance issue or alleged fraud, waste, and abuse (FWA), file a grievance or an appeal, and more.

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File an Appeal

What is an appeal? An appeal is a formal process that deals with the review of adverse organization determinations on the health care services a member...

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Health Facility

Find hospitals, medical facilities, lab/imaging, and other health facilities near you that accept your SCAN Health Plan coverage.

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Medicare Part D Benefits: File an Appeal

If you were recently denied coverage of (or payment for) a prescription drug, you have the right to ask us for a redetermination (appeal). You have 65...

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Arizona Privacy Policy

Effective Date:10/01/2021 General This Privacy Policy describes how SCAN Desert Health Plan, Inc. (“SDHP”) treats information that it collects...

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Nevada Privacy Policy

Effective Date:10/01/2021 General This Privacy Policy describes how SCAN Health Plan Nevada, Inc. (“SHPNV”) treats information that it collects...

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Nevada Terms of Use

SCAN Health Plan Nevada, Inc., Terms of Use Effective Date:10/01/2021 THESE TERMS INCLUDE DISCLAIMER OF WARRANTIES (Section 15), LIMITATION OF LIABILITY...

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EDS Full Encounter Data

Click here to access a wide range of information regarding Full Encounter Data Reporting from CMS. Email: Encounter Questions: Encounters_Operation@scanhealthplan.com ...

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Multi Cultural Resources and Interpreter Services

Sensitivity to a patient’s view of the world enhances the ability to seek and reach mutually desirable outcomes.

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Language Barriers

Research shows that Limited English Proficient (LEP) patients are less likely to seek treatment and preventive services, leading to lower patient satisfaction,...

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