SCAN Directory

We Are Here, Contact Us

Call Member Services at 1-800-559-3500 for additional information. (TTY Users: 711). Hours are 8 a.m. to 8 p.m., seven days a week from October 1 to February 14.

From February 15 to September 30 hours are 8 a.m. to 8 p.m. Monday through Friday. Messages received on holidays and outside of our business hours will be returned within one business day.


SCAN Health Plan
Attn: Member Services
PO BOX 22616
Long Beach, CA 90801-5616

Translation Services

We provide dedicated bilingual (English/Spanish) representatives to our members and free over-the-phone translation services in 176 other languages. In addition, we have interpreters available for our members when needed. (También tenemos intérpretes disponibles, si usted necesita uno.) We can also arrange to have a translator meet members at their doctor’s appointments. This service is free of charge and also includes American Sign Language translators.

Prospective Members

If you are currently not a member and are interested in learning more about SCAN products, we invite you to call and speak to one of our representatives: 1-877-452-5898

Community Programs

Learn more about our programs and how these may work for your organization or event.

Call: 1-877-806-7226

Contact Information For Health Care Providers

California Providers

Provider Network Management:
Call: (888)705-7226

Member Eligibility Information Line for Providers:
Call: 1-877-270-7226, 24/7

Claims and EDI:
Call: 1-800-307-8003, Monday - Friday, 8:00 AM – 4:00 PM.

SCAN Claims Department
P.O. Box 22698
Long Beach, CA 90801-5616

Office Ally Clearinghouse:
Call: 1-360-975-7000 Option 1

Express Scripts:
Call: 1-800-763-5502
Fax: 1-800-396-2171

Encounter Data Reporting questions:
Email: Marc Carren ( or Stacey Hernandez (

Arizona Providers

Provider Network Management:
Call: SCAN Healthcare Partners Network Management: 1-602-778-3350

Claims, Eligibility, Credentialing, Authorizations & Referrals, and other:
Call: SCAN Healthcare Partners: 1-602-735-3700

Sales Support

Public Relations

Hans Eckardt, Vice President, Marketing
Call: 1-800-247-5091

Regulatory Compliance

Reporting Compliance Issues
You can report potential compliance issues and/or issues with fraud, waste and abuse through any of the following channels:

SCAN Health Plan Member Services
Call: 1-800-559-3500. (TTY User: 711) 8:00 a.m. – 8:00 p.m. PST – Monday – Friday, 9:00 a.m. – 4:00 p.m. – Saturday. Messages received on holidays and outside of our business hours will be returned within 1 business day.. Note: Calls received outside of these business hours will be returned within one business day. They will file a report with our SIU team.

On the web:
Call: 1-877-863-3362

Email: FraudWaste&
Fax: 1-562-308-3699

Office of Inspector General, US Department of Health & Human Services
Phone: 1-800-HHS-TIPS (1-800-447-8477)
On the web:
(OIG Report Fraud Form)

Additional Information
Contact: Your SCAN Network Management representative

Send questions or comments to:

Andrew Whitelock, SCAN Health Plan VP Compliance
3800 Kilroy Airport Way, Suite 100
Long Beach, CA 90806

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