Nurse Patent Hero Dec2020

Coronavirus Benefit Information

Last updated: 03/1/21

The COVID-19 vaccine rollout continues to develop, generating many questions about when and how to get the vaccine. Here we provide answers to some of those questions, based on the information we have now.

We will continue to update this page about the COVID-19 vaccine as more information becomes available. In the meantime, please contact your doctor with any specific questions regarding your health.

For general COVID-19 information and answers to frequently asked questions click here.

Find county and pharmacy information here.

Find county and pharmacy appointment information here.

You can get it at the location most convenient for you. This may be your pharmacy, doctor’s office or a location sponsored by your local public health department.

Check back often on COVID-19 vaccine appointment information as counties and pharmacies will be making frequent updates. These websites may go down from time to time due to high volume, and not all links and appointment websites may be available or posted. We will provide additional information as it becomes available.

In addition:

  • If your medical group is vaccinating, they will notify you directly.
  • Your local Veterans Administration may also be offering the COVID vaccine – if your VA has the vaccine available, they will contact you directly. The VA Greater Los Angeles Healthcare System offers an information and appointment hotline at 310-268-4900.




Los Angeles

Check for updates on vaccination appointment availability for eligible residents. Persons 65 and over are now eligible for vaccination.

For help with appointments, call 833-540-0473 between 8:00AM and 8:30 PM 7 days a week.

Long Beach

Before making an appointment through the City vaccine clinics, you should first contact your healthcare provider for vaccine availability. Large medical providers have direct access to the vaccine for older adults. To get an appointment link for a City vaccine clinic, LB residents can also email: 
or call 562-570-4636, option 6 (note: currently goes to voice mail

  • Long Beach is vaccinating healthcare workers, long term care facility residents, persons 65 and older, and government emergency response.


  • Pasadena is now vaccinating at Phase 1a (healthcare workers, long term care staff and residents), and Phase 1b (persons 65 years and over, and education staff and childcare services, emergency services and food and agriculture).
  • Pasadena residents should work with their doctor to receive the vaccine.

Members can call the Citizen Service Center at 626-744-7311 for vaccine information.


  • Vaccinating those 65 and older.
  • Link to register is available, but the site may go down from time to time. When registering on the site, if SCAN is not listed as an insurance option, you should select Medicare.

Members can call the Orange County hotline at 714-834-2000 if they have COVID-19 questions.


Vaccinating Phase 1A and Phase 1B, including those aged 65 years and older. Check site for appointment availability and eligibility.

Those 65 and older who need assistance are directed to call 2-1-1 or 951-329-4703. Those who do not have access to the internet can also call 877-218-0381 to book an appointment (via OptumServe).

San Diego 

  • Appointments offered to healthcare workers, others in Phase 1A (all Tiers), and those aged 65 and older (Phase 1B-Tier 1).

Members with questions about COVID-19 are directed to call 2-1-1.

San Bernardino 

  • Registrations and appointments are currently available only for residents 65+ and front-line health care workers under Phase 1A, Tier 1-3 who work within San Bernardino County. Links to public health sites, hospitals, and pharmacies are provided.

Members who are residents of San Bernardino County may call 909-387-3911 if they need help scheduling an appointment or have questions about the vaccine.


Those without internet access can call 805-477-7161 for vaccine information and appointment availability updates.


For questions about the COVID-19 vaccine, members can call 2-1-1 or text their zip code to 898-211. Pre-recorded information and resources can be found by texting COVID19 to 211211.

San Francisco 

  • Persons living or working in San Francisco can sign up to be notified via email or text when they are eligible for the COVID-19 vaccine.
  • Phase 1A, 1B, including those 65 and over.

No numbers are provided for COVID19 vaccine information. Members may try 2-1-1 for assistance.


The status of the COVID-19 vaccine distribution is Phase 1a, tier 1-3, and individuals 65 and older (as allocations from the state allow). Click on the link and fill out the vaccine interest form: Under Eligibility, select the category you belong to (75+, 65-74, etc.).

The county encourages people to register on

Napa County’s COVID-19 information hotline is 707-253-4540.


  • Clinics are administering the vaccine to Phase 1A and individuals 65 years and older. Vaccines are available for Stanislaus County Residents only.
  • Check or Stanislaus County’s Facebook Page (StanCounty) for updates on vaccine clinic hours and locations.

Members can call the Stanislaus County COVID19 information desk at 209-558-7535

Santa Clara

All Santa Clara County residents age 65 and older are now eligible to be vaccinated at any vaccination site in the County, regardless of their healthcare provider. Check the list to see current vaccine eligibility for each site and if a member is part of the health systems that have vaccine.

Members can call 2-1-1 or specific sites for COVID19 information:

  • Kaiser Permanente 866-454-8855
  • Palo Alto Medical Foundation 844-987-6115
  • Stanford Healthcare 650-498-9000
  • VA Palo Alto Health Care System 650-496-2535 (Veterans only and 55 and older or certain high-risk Veterans)
  • Number not provided for:
    • o Santa Clara Valley Medical Center Hospitals and Clinics, Bay Area Community Health and El Camino Health.





CVS is now accepting appointments at select pharmacies in CA – register on the website:

Rite Aid

Appointment scheduler is now up and running with appointments available:



Appointments should be available for those 65 and older. Register online:






  • Ralphs has limited quantities of the vaccine at most locations. Check their site for updates on eligibility by county and appointment availability.

Q: When will the COVID-19 vaccine be available?

Vaccines will soon be available for members 65 and older. Availability will depend on where you live and your own personal factors (such as your age and medical conditions). The information is quickly changing, so here are some things you can do to prepare and sign up for an appointment:

  • Check the public health department for the county you live in to see if appointments are available at large vaccination sites. (See next question for county information.)
  • Check the website of your pharmacy to see if they are offering appointments.
  • Check to sign up to receive notifications via text or email to find out when it is your turn to receive the COVID19 vaccine. We are waiting to confirm when the following information will be applicable for all our service areas:
    • will soon become the “go-to” site to check vaccine eligibility and sign up for vaccine appointments for all of California.
    • For those without access to a computer, there will be a phone number provided to call and schedule an appointment.
    • Appointments to receive a vaccine at a pharmacy will still be scheduled using the pharmacy’s web site.
  • The vaccine will be given to you free of charge. You do not need to pay anything to get a vaccine; this includes any fees (like an administration fee) for receiving the vaccine.
  • Be sure to remember to wear a face mask to your appointment.
  • The vaccine will be given in your upper arm, so be sure to wear comfortable clothes.
  • You will be monitored for 15-30 minutes after your vaccination for side effects.
  • Remember to schedule your 2nd dose of the vaccine.

Q: Do I have to get my COVID-19 vaccine appointment in the same county I live in?

It depends. If you are trying to get a vaccine appointment through a county health department, you probably need to either live or work in that county. But check the website to confirm.

If you are trying to make an appointment through a pharmacy, then you can check for available appointments at any location convenient for you. And if your doctor or their medical group is offering the vaccine, you can go to the location you’re directed to, regardless of whether it’s in your county or not. 

Q: Can I use my SCAN transportation benefit to get to my vaccine appointment?

Yes, as long as you have rides left in your benefit, you can use SCAN transportation for a ride to and/or from your vaccine appointment. Remember, these are only rides and the driver cannot wait for you or accompany you, so if you will need assistance at your appointment, it’s best to have a family member, friend or neighbor take you.

Q: What information do I need to bring to my COVID-19 vaccine appointment?

If you book your appointment online, the site should tell you what information to bring. If not, we recommend you bring some form of ID (like a driver’s license) and your Original Medicare card (the card is red, white and blue). 

If you do not have your Medicare card, SCAN is not allowed to give your Medicare number out over the phone to you or to the pharmacy or other location that may be asking for it. You can find your number online, but you will need to create an account on the Medicare website:

Q: Will SCAN cover the cost of the COVID-19 vaccine?

Yes, the COVID-19 vaccine will be covered at no cost to you; you will not have to pay for the vaccine itself or any fees (such as an administration fee) for receiving the vaccine.

Q: What does a phased approach for the COVID-19 vaccine mean?

Because there won’t be enough vaccines for everyone right away, the government is making it available first to those who need it most and, as the supply of vaccines increases, it will be made available to more and more people.

California has expanded the vaccines to anyone age 65 and older. Even so, please keep in mind that the availability of the vaccines will vary, depending on what county you live in. Some counties are still vaccinating people in Phase 1a. The phases right now are:

  • Phase 1a: Healthcare workers treating COVID-19 patients, healthcare workers likely to be exposed to COVID-19 patients and those living in nursing homes and long-term care facilities
  • Phase 1b: Adults 65 and older and frontline essential workers
  • Phase 1c: Adults 50-64 and adults with high-risk medical conditions

Check your county website to see what phase of distribution your county is in.

Q: How will I know it’s time for me get the vaccine?

Look to the guidelines set by your county (see “Find county and pharmacy information” above). These will include who should get the vaccine and when so you can see where you fit in. Your local county (or city) public health department will be allocating the vaccine within the community. If you have additional questions, please contact your doctor.

We will also let our members know when the vaccines become available and any additional details that we have at that time. Please make sure we have your correct contact information, including your e-mail, mailing address and phone number. We’ll update our website regularly, too, so keep checking back.

Q: Is there a way for me to get preferred or early access to the vaccine? (Fraud alert!)

The vaccines will be given based on your risk factor, and there will be no cost for the vaccine. You cannot pay to put your name on a list to get the vaccine and you cannot pay to get early access to the vaccine. If anyone offers this to you, it is a fraud. Medicare has released information about this fraud risk and is warning people not to share any personal or financial information if someone calls, texts, or emails with guarantees of access to the vaccine for a cost. Click here to report a fraud:

Q: How many doses of the vaccine will I need?

This depends on the vaccine you first receive. The Pfizer and Moderna vaccines each require two doses. The two doses must be of the same vaccine and from the same manufacturer, so be sure to get your second dose from the same place you receive your first dose. The Janssen vaccine (also called the Johnson & Johnson vaccine) is a single-dose vaccine and does not require a 2nd dose.

Q: Will I get a reminder when my second dose is due?

Yes, when you get your first dose, you should be given a COVID-19 vaccination record card noting when your second dose is due if you received a vaccine that requires a 2nd dose. The California Department of Public Health is also working on a notification process that will remind people about their second dose.

And, after you receive your first dose—before you leave—make an appointment for your second dose if you received the Pfizer (21 days later) or Moderna (28 days later) vaccine. Then add the date and time to your calendar.

If you receive the Johnson & Johnson vaccine, you are done after one dose.

Q: Does the COVID-19 vaccine have side effects?

You may experience some side effects. As with many vaccines, “if it’s hurting a little, it’s working!” Side effects can range from discomfort at the shot site to mild flu symptoms that can last up to three or four days.

If you’ve gotten the Shingrix vaccine for shingles, the process will be familiar to you. As with Shingrix, the COVID-19 vaccine requires two doses and may cause some discomfort for a few days

Q: Is the COVID-19 vaccine safe?

SCAN relies on trusted sources like the Centers for Disease Control and Prevention (CDC) and Food and Drug Administration (FDA). The United States’ vaccine safety system ensures that all vaccines are as safe as possible. The (FDA) has announced publicly that it would not approve a COVID-19 vaccine unless it meets the standards for quality, safety, and efficacy that any other vaccine would need to meet.

Q: Can I receive the COVID-19 vaccine if I’ve recently had other vaccines?

The CDC recommends that the COVID-19 vaccine should be the only vaccine administered that day and spaced 14 days before or after receiving other vaccines. This is because we don’t know the safety or efficacy of taking the COVID-19 vaccine with other vaccines. If you have questions about the COVID-19 or other vaccines, please contact your healthcare provider.

Q: Do I need to get the vaccine if I already had COVID-19?

Yes, you still need the vaccine. It is possible to get COVID-19 again, so experts recommend everyone gets the vaccine, even if you’ve already had COVID-19. The recommendation is to wait 90 days after having COVID-19 to get the vaccine—unless you are told otherwise by your healthcare provider, or wish to be immunized sooner.

Q: Should I get the vaccine if I have been treated for COVID-19 with monoclonal antibodies or convalescent plasma?

If you have been treated with monoclonal antibodies or convalescent plasma, the recommendation is that you wait 90 days after treatment to receive the vaccine. This is because the treatments may make the vaccine less effective.

Q: What else can I do to stay safe until the vaccine is widely available?

Keep up with all the precautions of the past several months: stay safer at home and avoid gatherings; wear a face covering and keep 6-feet distance between yourself and others when you are in public; wash your hands often and try not to touch your face/mouth/nose.