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Be ready to renew your Medi-Cal coverage

This page has information on how to keep your Medi-Cal benefits.

Why now?

Before the COVID-19 public health emergency (PHE), Medi-Cal would review your information every year to make sure you still qualified for benefits. Special rules were put in place during the COVID-19 PHE to allow more people to have and keep Medi-Cal benefits. However, now that those rules have ended, Medi-Cal will be looking at all current Medi-Cal recipients to decide who still qualifies.

What you should do now…

  1. Make sure your contact information is up to date. Make sure your county Medi-Cal office has your current name, mailing address, phone number, and email address. If your information has changed, contact your county office or update it online at benefitscal.com. If you are in San Diego County go to mybenefitsCalWIN.org.
  2. Keep an eye on your mail for a renewal packet. The county will mail you a letter about your Medi-Cal eligibility. You may need to complete a renewal form. If you’re sent a renewal form, submit your information by mail, phone, in person, or online, so you don’t lose your coverage.
  3. Set up an online account with BenefitsCal. If you don’t already have an online account, create one at benefitscal.com (or mybenefitsCalWIN.org if you are in San Diego County). Then sign up to get text or email alerts about your case. If you need help setting up your account, call your local county office.
  4. If you get a renewal form, complete it prior to the due date listed on your renewal form.
    This is very important. If you get a renewal form in the mail, you must complete it. You can submit your form by mail, phone, in person, or online. This will help avoid a gap in your Medi-Cal coverage.

Take a few minutes to watch these videos

BenefitsCal has some great videos to help you complete your Medi-Cal renewal. Please take a few minutes now to watch them.

Frequently Asked Questions about Medi-Cal renewal

Q: Why do I have to renew my Medi-Cal?

Some people with Medi-Cal must renew their Medi-Cal benefits every year to keep their coverage. Some people are renewed automatically. If your county office can automatically verify your income information, you’ll be sent an approval notice of action (NOA) letter.

If your county is not able to verify your income information, a renewal packet will be mailed to you. The forms in the packet must be filled out and returned to your county Medi-Cal office by the due date listed in the packet. If you have questions about renewing your healthcare coverage, please call your county office.

Q: I moved recently; what information do I give the county?

Contact your county office to make sure they have current information for you.
This includes:
  • Current name
  • Address
  • Phone number
  • Email address
The county needs this to contact you with important information about your Medi-Cal.

Here is contact information for your county office:
  • Los Angeles County: 1-866-613-3777, Monday–Friday, 7:30 a.m. – 7:30 p.m.; Saturday, 8 a.m. – 4:30 p.m.
  • Riverside County Public Social Services 1-877-410-8827 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Diego County Health and Human Services 1-866-262-9881 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Bernardino County Public Social Services 1-877-410-8829 Monday-Friday from 7:00 a.m. – 5:00 p.m.

Q: Do I have to fill out and return my renewal packet if I get one?

Yes, it is important that you respond to county requests for updated information, including renewal packets. This will make sure the county has the most current information it needs to renew your Medi-Cal coverage. It will also help the county see if you qualify for other no-cost or lower cost coverage.

Q: Can I get help filling out my renewal packet?

Yes. Your county Medi-Cal office can help you complete the packet. Call them at:

  • Los Angeles County: 1-866-613-3777, Monday–Friday, 7:30 a.m. – 7:30 p.m.; Saturday, 8 a.m. – 4:30 p.m.
  • Riverside County Public Social Services 1-877-410-8827 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Diego County Health and Human Services 1-866-262-9881 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Bernardino County Public Social Services 1-877-410-8829 Monday-Friday from 7:00 a.m. – 5:00 p.m.

Q: How do I turn in the information the county asks for?

You may submit the information online, by mail, in person or by phone.
  • Submitting online for San Diego County:
    ◦   Create your online account today by going to MyBenefitsCalWIN.org and selecting the “Renew Benefits” link.
  • Mail the packet back to your county.
  • Visit your county office in person.

Q: What happens after I fill out and submit my information?

You’ll get a letter from your county to let you know if you still qualify for Medi-Cal coverage.

If more information is needed to renew your coverage, your county office will send you a letter requesting any missing information.

Q: What if I miss the due date for returning my renewal form?

Contact your local county Medi-Cal office to find out if you can still turn in your paperwork.
  • Los Angeles County: 1-866-613-3777, Monday–Friday, 7:30 a.m. – 7:30 p.m.; Saturday, 8 a.m. – 4:30 p.m.
  • Riverside County Public Social Services 1-877-410-8827 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Diego County Health and Human Services 1-866-262-9881 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Bernardino County Public Social Services 1-877-410-8829 Monday-Friday from 7:00 a.m. – 5:00 p.m.

Q: How do I make sure that all my information is current with Medi-Cal?

It is important that you contact your local Medi-Cal office ASAP and make sure that all the contact information that they have for you is correct and current including:
  • Your name
  • Your address
  • Your phone number
  • Your email address
Here is contact information for your county office:
  • Los Angeles County: 1-866-613-3777, Monday–Friday, 7:30 a.m. – 7:30 p.m.; Saturday, 8 a.m. – 4:30 p.m.
  • Riverside County Public Social Services 1-877-410-8827 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Diego County Health and Human Services 1-866-262-9881 Monday-Friday from 7:00 a.m. – 5:00 p.m.
  • San Bernardino County Public Social Services 1-877-410-8829 Monday-Friday from 7:00 a.m. – 5:00 p.m.

Q: What benefits could end if I lose my Medi-Cal coverage?

If you lose your Medi-Cal coverage you could lose these benefits:
  • Medi-Cal will no longer pay your monthly Medicare premiums, which will automatically be deducted from your Social Security check.
  • Caregiver or IHSS services
  • Unlimited transportation to medical appointments
  • Comprehensive dental coverage
  • Incontinence supplies
  • and more
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