Coronavirus Benefit Information

Updated: September 27, 2021

The COVID-19 vaccine is now available to Californians 12 years and older. There is enough of the vaccine that everyone should be able to get one— and we encourage you to do so.

We will continue to update this page with information about the COVID-19 vaccine, testing and care. In the meantime, please contact your doctor with any specific questions regarding your health.

Stay in the know.

For details and up-to-date information about coronavirus, please refer to these credible websites:

For information on your SCAN coverage during this time, click here.  

COVID-19 Vaccine

Q: I think I may be immunocompromised; can I receive the booster shot now?

Talk to your doctor about whether getting an additional dose is right for you. If it is, then yes, you can get the booster shot as long as it is at least 28 days after your second dose of your original vaccination (Pfizer or Moderna).

Q: I’m over 65, can I get a booster shot?

Currently, only the Pfizer vaccine is approved for the booster in those 65 and older who are not immunocompromised. If your original vaccine series was the Pfizer vaccine, the CDC recommends a booster shot 6 months after your last Pfizer shot.

The CDC will also review the Moderna and Johnson&Johnson vaccines as booster shots as soon as possible. Until then, please check with your doctor if you were vaccinated with the Moderna or Johnson&Johnson vaccine and have any concerns about waiting for a booster shot.

Q: What is a digital vaccine record?

California is offering residents a digital record of their coronavirus vaccinations. You can use the digital record at businesses or events that require proof you received the shots. Information on the digital record is from the state’s immunization registry and is the same as what is on the paper cards issued by the Centers for Disease Control and Prevention.

To create your digital vaccine record, go to myvaccinerecord.cdph.ca.gov. You will need to enter your name, birthdate and email address or phone number associated with your vaccine records, and create a four-digit PIN. The record will include a QR code that you can save to your mobile phone.

Q: Once I’m fully vaccinated, do I still need to wear a face covering when in public?

We recommend you follow the guidelines for your county. Find the California state-wide recommendations here.

Q: Where can I get the vaccine?

You can get the COVID-19 vaccine at the location most convenient for you. This may be your pharmacy, doctor’s office or a location sponsored by your local public health department. All Californians 12 years and older are now eligible for a COVID-19 vaccine.

Check myturn.ca.gov to find a location that is convenient for you or call MyTurn at 1-833-422-4255.

If you are a veteran, your local Veterans Administration may also be offering the COVID vaccine. Spouses and caregivers can also get the vaccine through the VA. The VA Greater Los Angeles Healthcare System offers an information and appointment hotline at 310-268-4900.

Q: Will SCAN cover the cost of the COVID-19 vaccine?

Yes, SCAN covers the COVID-19 vaccine at no cost to you. You will not have to pay for the vaccine itself or any fees (such as an administration fee) for receiving the vaccine. This applies whether you are getting the vaccine for the first time or are getting a booster.

Q: Can I use my SCAN transportation benefit to get to my vaccine appointment?

Yes, as long as you have rides left in your benefit, you can use SCAN transportation for a ride to and/or from your vaccine appointment. Remember, these are only for rides so the driver cannot wait for you or accompany you. If you will need assistance at your appointment, it’s best to have a family member, friend or neighbor take you instead.

Q: What information do I need to bring to my COVID-19 vaccine appointment?

If you book your appointment online, the site should tell you what information to bring. If not, we recommend you bring some form of photo ID (like a driver’s license) and your Original Medicare card (the card is red, white and blue). 

If you do not have your Medicare card, you can find your number online once you create an account on the Medicare website: my medicare.gov. Please note: SCAN is not allowed to give your Medicare number out over the phone to you or to the pharmacy or other location that may be asking for it.

Also, it might be helpful for you to know:

  • The vaccine will be given to you free of charge. You do not need to pay anything to get a vaccine. This includes any fees (like an administration fee) for receiving the vaccine.
  • You’ll need to wear a face mask to your appointment.
  • The vaccine will be given in your upper arm, so a short-sleeve shirt will work best.
  • You will be monitored for 15 to 30 minutes after your vaccination for side effects.
  • If a second dose is needed, make the appointment before leaving the site if possible.

Q: How many doses of the vaccine will I need?

This depends on the vaccine you first receive. The Pfizer and Moderna vaccines each require two doses. The two doses must be of the same vaccine and from the same manufacturer, so it's best to get your second dose from the same place you receive your first dose. The recommended timeframe for the second dose of Pfizer is 21 days after the first shot; for the Moderna vaccine it’s 28 days later.

The Janssen vaccine (also called the Johnson & Johnson vaccine) is a single-dose vaccine, so you will not need a second dose.

Q: What if I cannot receive my 2nd dose of the Pfizer or Moderna vaccine on time?

If you are not able to receive your second dose on time (Pfizer vaccine at 21 days after your first dose, Moderna vaccine at 28 days after the first), you may receive your second dose up to 6 weeks (42) days after your first dose. Beyond that, try to schedule your 2nd dose as soon as possible. You do not need to start over and you do not need a third dose.

Q: Will I get a reminder when my second dose is due?

Yes, when you get your first dose, you should be given a COVID-19 vaccination record card noting when your second dose is due (if you received a vaccine that requires a second dose).

It’s a good idea to make the appointment for your second of dose of either the Pfizer (21 days later) or Moderna (28 days  later) vaccine before leaving the location when you receive your first shot. Then add the date and time to your calendar.

If you receive the Johnson & Johnson vaccine, you are done after one dose.

Q: What should I do if I did not receive my vaccination card—or I lost it?

If you didn’t receive or have lost your vaccination card and do not have a copy, you have several options:

  • Contact the site where you received your Ask if they can provide you a  newcard.
  • If you can’t contact the site, call 1-800-578-7889 or email CAIRHelpdesk@cdph.ca.gov.
  • If you enrolled in v-safe or VaxText, you can access your vaccination information through them.
  • If you are done with your vaccinations (two doses of Moderna or Pfizer, or one dose of the Johnson & Johnson) and have lost your card, you can access your vaccination records and get a digital record at myvaccinerecord.cdph.ca.gov. You will need to enter your name, birthdate and email address or phone number associated with your vaccine records, and to create a four-digit PIN. The record will include a QR code that you can save to your mobile phone.

If you still need a second shot, keep your appointment as scheduled. Don’t have a second-dose appointment? Go to the place you got your first shot if possible. If not, go to any location offering the vaccine—they may be able to look up your information. But know that you do need to get the same manufacturer’s vaccine for your second dose as your first (Pfizer or Moderna).

Q: Does the COVID-19 vaccine have side effects?

While some people feel nothing, others may experience some side effects after receiving the vaccine. This can range from discomfort at the shot site to mild flu symptoms that can last up to three or four days.

If you’ve gotten the Shingrix vaccine for shingles, the process will be familiar to you. As with Shingrix, your COVID-19 vaccine might also require two doses and may cause some discomfort for a few days after the first and/or second dose.

Q: Is the COVID-19 vaccine safe?

SCAN relies on trusted sources like the Centers for Disease Control and Prevention (CDC) and Food and Drug Administration (FDA). The United States’ vaccine safety system ensures that all vaccines are as safe as possible. The (FDA) has announced publicly that it would not approve a COVID-19 vaccine unless it meets the standards for quality, safety, and efficacy that any other vaccine would need to meet.

Q: Can I receive the COVID-19 vaccine if I’ve recently had other vaccines?

Yes, you can. You can now receive COVID-19 vaccines with other vaccines regardless of timing—even on the same day. If you have questions about the COVID-19 or other vaccines, please contact your healthcare provider.

Q: Do I need to get the vaccine if I already had COVID-19? What if I received treatment for COVID?

It is possible to get COVID-19 again, so experts recommend everyone gets the vaccine, even if you’ve already had COVID-19. The recommendation is to wait 90 days after having COVID to get the vaccine—unless you are told otherwise by your healthcare provider, or wish to be immunized sooner. The same timing applies if you’ve received monoclonal antibodies or convalescent plasma treatment for COVID. This is because the treatments may make the vaccine less effective if received before the 90-day wait period.

COVID-19 Testing

Q: Where can I get a COVID-19 test?

If your doctor or other healthcare professional recommends you get tested for COVID-19, you can go to any healthcare facility near you offering the test. This can be your doctor’s office, an urgent care center or local pharmacy.

Q: Am I covered for the cost of a COVID-19 test if I have COVID symptoms?

If you’re experiencing Covid-19 symptoms or have been in close contact with someone known to have COVID-19, call your doctor to see if you should be tested. Check your symptoms here (such as fever, coughing, fatigue, shortness of breath, muscle pain, vomiting).

Tests are covered for $0 copay when they are provided or ordered by a healthcare provider licensed or authorized to provide or order COVID-19 tests, including:

  • Standard PCR tests sent to a lab
  • Rapid, point of care antigen tests (where results are available within a few minutes)
  • Home test kits when ordered by a licensed healthcare provider

Q: Am I covered for the cost of a COVID-19 test requested by my employer or for other reasons?

COVID-19 tests requested by someone other than a healthcare provider, such as your employer so you can start or return to work, or needed for other reasons, such as travel or entertainment, are not generally covered.

Q: I received an email/text/saw a post on Facebook about ordering a coronavirus test / treatment. Will this work?

Beware of any offers to sell you something related to the coronavirus. Scammers will look to take advantage of people worried about the virus or looking for information.

The FTC reports that scammers are setting up websites to sell bogus products and using fake emails, texts and social media posts to take people’s money and get their personal information. If you have any questions about your health, call your doctor’s office. For credible information, look to the CDC website.

What COVID-19 Test Results Mean

Q: If I get tested before an event and get a negative test result, does that mean I’m safe to be around others?

Not necessarily. Your test results are only accurate from the moment you were tested, it’s possible you could have been exposed to or developed the virus.

The current CDC guidelines recommend testing if you are experiencing symptoms or have been exposed to someone with COVID-19. Keep in mind, the cost of the test may not be covered if you don’t have a doctor’s order or don’t meet CDC guidelines (symptoms or recent exposure to someone with COVID).

Q: What do I do if I get a positive test result?

The first thing to do is to stay away from others to keep from making them sick, too. Monitor your symptoms and take your temperature regularly.

If you have a positive test and are experiencing symptoms, let your doctor know so he or she can help direct your care.

If you are not experiencing symptoms, get retested every 10 to 14 days, or as often as your doctor recommends, to determine when you are COVID-free and it’s safe to be around others again.

Getting Needed Care

Q: I’m due to see my doctor. Is it safe to go to the office now?

Most doctor’s offices are seeing patients in person again and have safety practices in place to protect you and their staff.

If you need medical advice, call your doctor’s office. This applies whether you think you have symptoms of the coronavirus or not.

If you had a routine appointment or other care that was delayed during the pandemic, call your doctor to reschedule your appointment now. The same goes for if you are due for preventive care or a follow-up visit. Many of the tests and screenings that SCAN covers are designed to find problems early, while they are most treatable so it’s best not to put off this care any longer. This is especially important if you have a chronic condition, like diabetes or heart disease.

Q. Can I use my telehealth benefit?

We suggest first calling your own doctor. They have your medical history at their fingertips and can best direct your care, including ordering prescription refills.

Your $0 telehealth benefit is best for urgent or after-hours care needs. You can call and speak to a doctor (be aware there may be a wait). Or, you can schedule a call/virtual appointment in advance. Schedule an appointment through the MDLive website or by calling 1-888-993-4087 (TTY: 1-800-770-5531). Find more information at scanhealthplan.com/telehealth.

Q: Is a provider allowed to check me for illness, such as a fever, before allowing me to be treated?

Yes. Please expect that providers and their staff will still do a COVID-19 screening, such as asking questions and taking your temperature, to help protect medical staff. The  CDC recommends this practice for healthcare settings and healthcare providers. This means that if you have a non-urgent appointment and you are found to have a fever when initially screened at that office visit, the provider will likely not treat you. Instead, you may first need to be checked for COVID by your primary care doctor or an urgent care provider. If your survey answers and temperature are normal, then COVID testing is not required for an office visit.

Q. Can I get an appointment for my dental cleanings or my annual vision exam?

Most offices are now open for routine care. Call the office and find out what their plans are. If you are having any type of problem, be sure to let them know.

Protect Yourself Against COVID-19

Q: What is coronavirus (COVID-19)?

It is a virus-based illness, with symptoms similar to a cold or flu. The main way it spreads is from person to person when someone with COVID-19 coughs or sneezes.

Q: Aside from washing my hands, how can I protect myself?

Now that the COVID-19 vaccine is available, getting vaccinated is the best defense we have against getting sick with the virus. Learn more about the COVID-19 vaccine HERE.

Protect yourself further by following all physical distancing guidelines for your county or city. These may include wearing a mask in public places and avoiding large gatherings.

The CDC also recommends the following common-sense preventive actions in addition to handwashing to prevent the spread of COVID-19 and other virus-based illnesses.

  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60%
  • Avoid close contact with people who are sick—and stay home when you’re sick.
  • Cover your cough or sneeze with a tissue, not your hands.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Keep all medical-related equipment (such as CPAP machines) clean, according to the manufacturer’s instructions.

Q: Should I use a facemask when I’m out in public?

You can read about the most recent facemask recommendations from the California Department of Public Health here and from California ALL site here.

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