非歧视和无障碍要求
SCAN Health Plan 遵守适用的联邦民权法，不会基于或因为 种族、肤色、国籍、年龄、残疾或性别而歧视、排斥或区别对待任何人。 SCAN Health Plan 为残障人士提供免费的帮助和服务，以便他们与我们进行有效沟通，例如 合格的手语翻译，以及其他格式的书面信息（大字体、音频、无障碍电子格式、其他格式）。 SCAN Health Plan 为主要语言不是英语的人提供免费语言服务，例如合格的口译员和用其他语言编写的信息。 如果您需要这些服务，请联系 SCAN 会员服务部。
如果您认为 SCAN Health Plan 未能提供这些服务或存在歧视 根据种族、肤色、国籍、年龄、残疾或性别，您可以以另一种方式 亲自、通过电话、邮件或传真提出申诉，地址为：
SCAN 会员服务部
传真： 1-562-989-0958
收件人： 申诉与上诉部
P.O. Box 22644
Long Beach, CA 90801-5644
或者在我们的网站上填写“提出申诉”表格此处。
如果您在提出申诉时需要帮助，SCAN 会员服务部的工作人员可以为您提供帮助。
您还可以向美国卫生与公众服务部提起民权投诉 民权办公室，通过民权办公室以电子方式 投诉门户，网址为https://ocrportal.hhs.gov/ocr/portal/lobby.jsf，或者通过邮件或 电话：
美国卫生与公众服务部
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019（TTY： 1-800-537-7697）
投诉表格可在以下找到www.hhs.gov/civil-rights/filing-a-complaint/index.html。
您还可以向加州卫生保健部提起民权投诉 服务，民权办公室，通过电话、书面或电子方式：
- 电话： 拨打 1-916-440-7370。 如果您不能很好地说话或听力，请拨打 711 （电信中继服务）。
- 书面形式： 填写投诉表或发送信件至：
民权办公室副主任
卫生保健服务部
民权办公室
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413
投诉表格可在以下找到 http://www.dhcs.ca.gov/Pages/Language_Access.aspx。 - 电子形式： 发送电子邮件至CivilRights@dhcs.ca.gov
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SCAN Affiliates
SCAN Health Plan complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of, or because of, race, color, national origin, age, disability, or sex. SCAN Health Plan provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, and written information in other formats (large print, audio, accessible electronic formats, other formats). SCAN Health Plan provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact SCAN Member Services.
If you believe that SCAN Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by phone, mail, or fax, at:
SCAN Member Services
FAX: 1-562-989-0958
Attention: Grievance and Appeals Department
P.O. Box 22644
Long Beach, CA 90801-5644
Or by filling out the “File a Grievance” form on our website here.
If you need help filing a grievance, SCAN Member Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 (TTY: 1-800-537-7697)
Complaint forms are available at www.hhs.gov/civil-rights/filing-a-complaint/index.html.
You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically:
- By phone: Call 1-916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Services).
- In writing: Fill out a complaint form or send a letter to:
Deputy Director, Office of Civil Rights
Department of Health Care Services
Office of Civil Rights
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413
Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx. - Electronically: Send an email to CivilRights@dhcs.ca.gov